Have more communication between showroom and service center.,
10/7/2023
Cindy D. VERIFIED CUSTOMER
Very professional. Pretty impressive. Very smooth process. This was my first experience with the service dept. This is my 3rd Lexus. Since I live in Youngstown my car gets picked up, serviced , then delivered. I needed to go to Canton, so I came to the dealership and had my first experience with the service process, I was very impressed, called my husband and told him how great it was. Thank you
10/7/2023
Karen Y. VERIFIED CUSTOMER
Professional, courteous, and informative regarding everything.
10/7/2023
Dan M. VERIFIED CUSTOMER
Zerryck was very good at communication. The repair took longer than expected but I felt comfortable that he keeping mg me informed and that the job would be done right.
10/6/2023
Tanaka D. VERIFIED CUSTOMER
Outstanding service. Members in service department listened to my concerns and ensured my needs were met.
10/6/2023
Tommy K. VERIFIED CUSTOMER
I did not receive a status call at noon as promised. I called late afternoon for a status report, stayed on hold 15+ minutes, then had to leave a message requesting return call which never came. Called back & thankfully the receptionist recognized my number & put me on hold until a service rep would talk to me. Very inefficient & not customer friendly.
10/6/2023
Sheila H. VERIFIED CUSTOMER
Thank you for great service
10/5/2023
Art A. VERIFIED CUSTOMER
Everything was fine. The restoration looks great. The service was great.
10/5/2023
Patsy M. VERIFIED CUSTOMER
I can do that!
10/5/2023
Barbara B. VERIFIED CUSTOMER
A bit pricey but good quality service is worth it!
10/4/2023
Linda E. VERIFIED CUSTOMER
Yes, Josh was ver professional and answered all my questions. I feel confident in bringing my car for service to your store.
Thank you
10/4/2023
Brenda H. VERIFIED CUSTOMER
Great job!
10/4/2023
Sandra W. VERIFIED CUSTOMER
Josh was very helpful and offered referrals to assist with paint repair.
10/4/2023
Robert S. VERIFIED CUSTOMER
As always, Lexus of Akron/Canton is the best.
10/4/2023
Linda L. VERIFIED CUSTOMER
Had my car all day long for a simple oil change and rotation of tires. Had no idea that was going to happen. Don’t like not being called by service mechanic re: what may need to be done to my car. Depended on me to find a txt on my phone and read it re: suggestions. I had to call Lexus at 4 pm to see when car would be finished. I dropped my car off at 8:30 am.
10/3/2023
Ronald S. VERIFIED CUSTOMER
Quick and professional service
10/3/2023
Paula R. VERIFIED CUSTOMER
I took my car in for an oil change and tire rotation. Even though I purchased the tires at the dealership and was told rotation would be free, I was charged. I’ve taken the car to the dealership for oil change and routine maintenance since purchase in 2013. For some reason, which no one could explain, synthetic oil was used. When I questioned the change, I was assured it was not a problem, would not damage the engine and it was confirmed that with synthetic oil a change is necessary every 10,000 miles.
The reminder sticker indicates an oil change will be needed in 5000 miles. I left the dealership very frustrated.
10/3/2023
Kim N. VERIFIED CUSTOMER
I liked not being pressured into other services other than what I came for. I will say that I might forgo a car wash next time as I just had it washed on Sat. I left there with my car looking worse than when I came in. Water/soap spots everywhere.