I appreciated the professionalism of the team at Lexus of Akron. I’ve told several of my teammates about my experience at my place of employment. Keep up the good work.
8/25/2023
Cleveland M. VERIFIED CUSTOMER
Like I told Nick I was dissapointed and would have appreciated a call earlier in the day to inform me my car would not be ready until the following day. I would have spent my afternoon much differently than waiting around the house waiting for the call that my car was ready for pick up.
8/25/2023
Young B. VERIFIED CUSTOMER
Very satisfied with Nick’s performance. Explained the entire tire buying process to us and showed us all the options. Would definitely recommend him to other customers.
8/25/2023
Anna B. VERIFIED CUSTOMER
Nik always takes care of me every time I come in. He is wonderful
8/24/2023
**** M. VERIFIED CUSTOMER
Josh and your whole crew are amazing. Thank you for taking great care of us!
8/23/2023
Brooke M. VERIFIED CUSTOMER
Best service I’ve had so far and I’ve been using Lexus for 16 years. Norman was exceptional. He saw I was struggling transferring my 2 small kids to the loaner car and went above and beyond to help me with moving things and even entertaining my kids.
8/23/2023
Catherine H. VERIFIED CUSTOMER
Josh is excellent! I trust his opinion and recommendations. My tech diagnosed my issue quickly…I was really impressed with both gentlemen!
8/23/2023
Minerva S. VERIFIED CUSTOMER
Thank you for your outstanding service.
8/23/2023
Kimberlee W. VERIFIED CUSTOMER
Great service and terrific staff! Thank you!
8/23/2023
Kathy K. VERIFIED CUSTOMER
Please quote me on 4 tires… I drive about 40mi. L each way to Cleveland for work and will need a good all weather or snow tire. Thanks!
8/23/2023
Sean P. VERIFIED CUSTOMER
Excellent service advisor - and this comment does not reflect on him. I brought my car back in because the parking brake was not engaging when parking on an incline (would drop onto the transmission when I release the brake pedal) whereas it used to hold before I had my new rear brakes including new rotors done. Upon picking up the car and driving home, the vehicle developed a serious shudder above 42 mph as if the tires were out of balance or warped rotors. I turned around and brought the car back but the dealership was already closed. There was a strong burning smell coming from the vehicle when I got out, mostly in the rear. I had to call a ride to pick me up from the dealership. This is very inconvenient since the vehicle is back again and the downtime is affecting my commitments/appts throughout the day. I also paid for new pads and rotors at the original service, and hope these weren’t damaged from this incident (I would expect them to be replaced if they were stressed).
8/22/2023
Rob L. VERIFIED CUSTOMER
Everything went smooth.
8/22/2023
Dean K. VERIFIED CUSTOMER
Awesome!
8/22/2023
Abro W. VERIFIED CUSTOMER
Very professional
8/20/2023
Heidi B. VERIFIED CUSTOMER
Zerryck was very kind and helpful as well as being professional! He answered all my questions and made me feel confident that my car was being serviced properly. It was a pleasure dealing with him!
8/19/2023
Kristina L. VERIFIED CUSTOMER
The communication wasn’t to my liking. I have taking my vehicle multiple times to the location to receive multiple services. I was always satisfied with the service. However, the last time I had an issues with my vehicle, I had to reach out multiple times to get an update on my view cle. Nothing was being done to it until I drove to the location, after attempting to call and hear back from the place. I will be looking for a new place to get my oil change and other services done.