I am always very pleased with my Service at the Lexus of Akron Canton dealership. I must say that Norman always is so kind and very helpful when I drive in . Norman provides a calm, and familiar tone for Lexus service customers., just very professional. Josh was quick, pleasant and happy to explain the details.
8/7/2023
Craig S. VERIFIED CUSTOMER
When I arrived, you have a hunter wheel alignment system hooked up to the front door the service man let me know that it recorded numbers it said my front end was slightly out of alignment. No, I don’t even have 4000 miles on the car. Take good care of it. The only time it’s been in the rain was today. When I got done paid my bill, I said can I see the numbers on the front end alignment. I ran a collision shop for 30 years but lots of parts from Lexus, ALEXANDER BODY, and fender dealt with park Honda forever, but he said without putting it on the rack he couldn’t give me the alignment numbers no I can pull in and it the machine supposedly said I needed a front in alignment , but they wouldn’t give me the numbers meaning where the problem is. I don’t understand why I couldn’t get a copy of what was wrong with the front end without putting it through its paces on alignment machine other than that everything was fine.
8/7/2023
Lexus Of. VERIFIED CUSTOMER
Wonderful service as expected.
8/7/2023
Sidney Z. VERIFIED CUSTOMER
Well satisfied
8/7/2023
Nicholas O. VERIFIED CUSTOMER
Someone there chipped my driver window and now they are refusing to fix their mistake this is extremely disrespectful and dishonest. Plus the communication and transparency between nick and John are horrible
8/7/2023
Jason M. VERIFIED CUSTOMER
Wonderful friendly customer service as always
8/6/2023
Shelley W. VERIFIED CUSTOMER
Nick has been a great advocate on my behalf. I truly appreciate all his help.
8/6/2023
James W. VERIFIED CUSTOMER
Thanks for the services provided.
8/6/2023
Barbara B. VERIFIED CUSTOMER
Very courteous and responsive personnel
Satisfied with the work
Disappointed that my vehicle did not get washed
8/6/2023
Micheal P. VERIFIED CUSTOMER
Very polite and professional.
New facilities look great!!
8/5/2023
Regina D. VERIFIED CUSTOMER
I was concerned about a rattle underneath my SUV I did inform them so I don’t know if it was checked
8/5/2023
Paula G. VERIFIED CUSTOMER
Josh was great.
8/4/2023
Connie E. VERIFIED CUSTOMER
Loved the quick response to questions.
8/3/2023
Constance S. VERIFIED CUSTOMER
I spoke to Peter earlier today.
8/3/2023
Kalena P. VERIFIED CUSTOMER
Great service! Great people during the entire process.
8/3/2023
Robert O. VERIFIED CUSTOMER
Josh was very professional, knowledgeable, & helpful with my questions.
8/3/2023
Robert T. VERIFIED CUSTOMER
Rear speakers are still not working. Otherwise, the vehicle was just in for routine maintenance. Valet's did a good job! Thanks, Bob