Right Toyota Auto Repair Service

Roger was very helpful and informed me of the process Needed to fix the corrosion problem with my RAV4. Gave me a time frame for repair and let me know when vehicle service was completed. A great employee!

I bought my truck from your lot and I’ve had almost every service at your location. This is my second Tacoma and my fifth Toyota and I am currently shopping other brands after being told I was better off trading in my truck than getting it fixed.

Roger does his job well.

Personable, professional and thorough.

Michael is knowlegeable and helpful. He made me aware of the deadline on my warranty. He also got a young person to set up my GPS so the phone connects with my car. I would suggest him to anyone! He gets an A plus from this retired teacher.

Awful experience. Came into for my 4Runner's 30,000 mile oil change - an appointment I scheduled over the phone a week ago. I show up at 8:15 am right on time, they don't have my appointment. They create one and tell me it's going to cost me money. I said no, when I bought my car from Right Toyota in September of 2024, I was given - in writing - 30,000 miles of service care, free. The guy says no, they don't honor that unless it's in writing and unless I have proof it's going to cost me. I say, everything is digital you can look it up. He tells me no, that's not his job. I will have to go in, flag someone down, find my documents I signed 17 months ago, print them out and bring them back over as "proof" that I don't have to pay. I have never been given the run around and list of excuses like this before. Every Toyota I have bought, all 3 of them from this dealer, I have asked for 30K miles of service and never once since 2014 have I had to run in to the dealer to flag someone down to "prove it". The service provider David said he'd do me the favor of putting my car in line for service but wouldn't service it until I had some documentation. I found someone who seemed as annoyed with service department as I was who came over and signed the paper saying I did have that coverage. While waiting to find someone to talk to about the services, I asked to speak with someone about buying out my lease. I was told wait in the front and someone would be with me. I waited 15 minutes, standing in the front and no one came down to help with my questions. I walked away and went to sit in the lounge and no one followed up with me. After waiting 3 hours for a routine oil change on a Tuesday morning, I had to call for a car update because I never received a text that my car was actually checked in nor a phone call with an update. When I called my service manager for an update, I got 25 rings and an automated message saying I could allow him to text me an update. Turns out the car was done, but I never got a call. This is the second time this has happened. Now that my car has gotten its 30k miles of service I look forward to NEVER coming back to this location. When it comes time to buy out or trade in my lease, I will do whatever it takes to never use Right Toyota again. I am SO disappointed with the dealership I have done all of my deals with as an adult who has bought all her cars from in the last 12 years!

Chris Browning was answered all out questions and explained what needed to be done.He was very helpful and polite.

Cody was great to work with at Toyota. He provided excellent customer service.

Pleasant experience at the dealership With excellent service advisor.

Very nice and helpful

I got a ride because I was told it would take several hours. It only took 2 hours. That was great. However, I would have waited instead of getting a ride. Also it took 15-30 minutes to update my Toyota app on my I phone. Very confusing. I think I got it.

Matt’s the BEST!!! He always takes good care of my 2 Toyotas!!!

Always a good job

Cody represented the dealership very well. The only hiccup in my experience there was related to the significant wait to get checked in and the accompanying wait for the service to be completed, which seemed unusually long.

Nice experience and Christopher was very attentive.

bad service

Enrique and all your people did a great job! Thank you!!! But hard rock in the waiting area at 7:30 in the morning was jarring. But everyone else was wonderful!!!

Your phone bot system is an absolute nightmare. I called several times and waited in line, first I was told I was second, then I was notified I moved to first in line, then after 7 minutes of waiting I was sent to voicemail. Why make me wait on the line if you’re just going to send me to voicemail??? It makes no sense

Matt was very helpful and I appreciate it—and the service I received.

I appreciate everything wright Toyota has done for me, so thank you!!!