In the online reservation I indicated I would be waiting. When I checked in with the service advisor I was asked if I would be waiting and I said yes. I asked how long the wait would be. I was told around 2 houes. I waited over3 hours. Once I looked for and found the service advisor. I was met with the statement "I didn't know you were waiting". Upon asking I was told my vehicle had not yet entered the service bay for service. I was then told that the vehicle would be there the rest of the day. I was given a free rental car and went home. I was called at the end of day and was told my vehicle would not be ready until the next week. It was ready Monday morning. Disappointing.
2/17/2026
Sandra L. VERIFIED CUSTOMER
Always Very Satisfied With My Long Time Service Adviser, David Marentes! Thank You!
AND, With Toyota! Thank You!
2/17/2026
Mary M. VERIFIED CUSTOMER
Easy visit. Michael answered all of my questions. Your service is the best!
2/17/2026
Michelle W. VERIFIED CUSTOMER
I would like to recognize David Banda of Right Toyota for his outstanding customer service. Great job Mr. Banda!
2/17/2026
Joel G. VERIFIED CUSTOMER
Excited? Not really
2/17/2026
Pamela R. VERIFIED CUSTOMER
None
2/16/2026
Stephen J. VERIFIED CUSTOMER
I never got a list of things that needed to be done
2/16/2026
Philip S. VERIFIED CUSTOMER
Chris was helpful and kept me up to date on progress.
2/15/2026
Robert K. VERIFIED CUSTOMER
yyyy
2/15/2026
Constance S. VERIFIED CUSTOMER
Matthew was professional & pleasant to work with.
2/15/2026
Erik Y. VERIFIED CUSTOMER
Matt is always fantastic
2/15/2026
Peter M. VERIFIED CUSTOMER
Thank you.
2/15/2026
Jason L. VERIFIED CUSTOMER
Service is always great. Treated very well every visit.
2/15/2026
Saurabh G. VERIFIED CUSTOMER
Excellent
2/15/2026
Francisco F. VERIFIED CUSTOMER
David was excellent.
2/14/2026
Ed B. VERIFIED CUSTOMER
Excellent job
2/14/2026
Marguerite C. VERIFIED CUSTOMER
Matt is always very pleasant and professional, and goes above and beyond to give excellent customer service. There are other Toyota garages closer to my home but I have always been very well treated by Matt (and everyone else I come in contact with at Right Toyota) which is why I continue to return for service.
2/14/2026
Don W. VERIFIED CUSTOMER
Very professional and efficient.
Thanks
2/14/2026
Richard G. VERIFIED CUSTOMER
I have been with Chris for a very long time. He is very thorough, great at communicating and, most importantly, someone who I trust to make sure that my car is well taken care of.