I will be much happier if they cover the repairs on my bumper in my side panel. If they don’t, I will never buy another Toyota and I’ve probably bought about 20 to 25 of them in my lifetime.
2/25/2026
Saramma M. VERIFIED CUSTOMER
Great
2/25/2026
Ryan S. VERIFIED CUSTOMER
We are very appreciative about the quality of service given, and the friendly attitude made us feel not to worry about anything.
2/25/2026
William H. VERIFIED CUSTOMER
I sqd my appointment for 11:15. I arrived at 10:50. I got my car back at 2:30. Only had oil changed, tire rotation,multi point inspection. When I expect my car to be worked on at the sqd time. It was a 20 min. Job
2/24/2026
Errol H. VERIFIED CUSTOMER
Derok saved me time with his quick service.
2/24/2026
Alan B. VERIFIED CUSTOMER
I was totally disappointed with your service department today ! My appt was at 11:45 am , I showed up at 11:40 am & sat in my car for 20 min before a service advisor even came out & checked me in ! And I was told it was going to be a 2 1/2 wait for an oil change, fluid top off & tire rotation ????which actually took over 3 hours ! I didn’t get out of your sparking lot until after 3pm ! I’m like are you serious ? Poor customer service & somebody needs to get on the ball in your scheduling dept !! From now on I think I’ll try having my service done at a dealership closer to home !! Poor Job Right Toyota ! You’ve lost a good customer ????
2/24/2026
Rene M. VERIFIED CUSTOMER
I had to wait for over 3.5 hours for my car to have routine maintenance . Also, It would have been nice if they gave me the car back washed.
2/24/2026
Mark H. VERIFIED CUSTOMER
I appreciate no pressure or scare tactics! Thank you!
2/24/2026
Thomas L. VERIFIED CUSTOMER
Better communication for how long things should take. We are driving from 25 miles away. We need to plan our days to pick up our kids. The service advisor said he would let me know around noon if it would take longer than 2 pm. He did not. I asked after 2 pm what was going on and he seemed to not know the status. What kind of service is that? He thought it was not even done with service yet, but turns out it was getting the recall update, which I had explicitly said I didn’t want to do if it would take beyond 2 pm. I didn’t get out of there until 3 pm.
2/24/2026
Judith I. VERIFIED CUSTOMER
I arrived for a 1 year check on my BZ. I made the appointment online when I was contacted that the year check was due. The I waited for 5.5 hours to finally get my car. The woman greeting me took my cell number. It was the wrong #.
Roger said I was confused with another woman that he was working with with the same first name. Odometer check in was 100 miles less than checkout.
I don’t know if the 1 year check service was what was done to my car.
2/24/2026
Cristina R. VERIFIED CUSTOMER
Christopher Browning was friendly and courteous.
2/24/2026
Michael P. VERIFIED CUSTOMER
Appt took 6 hours and 15
minutes today.
2/24/2026
Dave M. VERIFIED CUSTOMER
I waited a significant amount (2.5 hours) of time for a simple oil change without any update to the progress of the service. I thought by making an appointment for the service it would have been performed more timely. Although, the service representative may not have been directly at fault for the delay, he could have communicated the progress to me or given me an estimated time to complete the service since I told him I was going to wait for it to be completed. I have had many positive experiences at Right Toyota in the past so maybe my expectations were too high. Despite this experience, I will continue to use Right Toyota to service my vehicle.
2/24/2026
Mary W. VERIFIED CUSTOMER
Happy!
2/24/2026
Stanley Y. VERIFIED CUSTOMER
Great job.
2/23/2026
Jessica C. VERIFIED CUSTOMER
David is always so kind helpful and ensures everything is taken care of. Thanks so much!
2/22/2026
Michael W. VERIFIED CUSTOMER
I truly appreciated the open and honest communication. Roach was forthcoming with all the details and the process. He was highly recommended by one of my clients and he made my experience a memorable one. I’d highly recommend him due to his uniquely impressive customer service that didn’t make me feel like I was at the mercy of the dealership. Thanks!“
2/22/2026
Christopher R. VERIFIED CUSTOMER
Timing was a little loner than told but still a great experience
2/22/2026
Gregory A. VERIFIED CUSTOMER
Lucas was very informative he let me know about every step. That's the comfortability that everyone should receive coming in to toyota. Whether it's a new ride, or an old ride.
Thank you for your service!!!!!! I will always stay with toyota. Greg
2/22/2026
Davis P. VERIFIED CUSTOMER
Was lied to on 2 different occasions by 2 people, and was never called back when I called. Couldn't get anyone to ever answer the phone, nor did my issues get fixed. You wanted my truck to have all the 12v lighting accessories removed before you'd even try to fix it. I picked it up instead and drove straight to another Toyota dealer, who fixed the truck in literally 10 minutes, instead of the 2 weeks of back and forth with right Toyota.
Won't be returning.