Ben did a great job! He kept me updated on my car’s status. Also, I needed a new tire and Ben arranged a shuttle to/from home as the work was being done e.
6/4/2026
Cosma E. VERIFIED CUSTOMER
Everything went perfectly. Video was very informative cashier was ready and had my car at the door.
6/4/2026
Kathleen D. VERIFIED CUSTOMER
Dave was great
6/4/2026
Teresa W. VERIFIED CUSTOMER
I was promised completed service in 1 hour and received the same.
I was completely happy with that.
6/4/2026
Kris P. VERIFIED CUSTOMER
Nicole was AWESOME from start to finish…Thank you
6/4/2026
Catherine S. VERIFIED CUSTOMER
David went above and beyond. He is friendly and professional. I wish all my customer experiences went this well. He is a true asset to Suntrup.
6/3/2026
Alfred L. VERIFIED CUSTOMER
N/A
6/2/2026
Robert H. VERIFIED CUSTOMER
Dave was great.
6/2/2026
Carleen R. VERIFIED CUSTOMER
Mike was friendly and professional. I felt respected and appreciated his service. Thanks!
5/30/2026
Donna G. VERIFIED CUSTOMER
Mike was the best on explaining everything I needed on my vehicle. Thank you Mike for making this easy and getting my car fixed and getting it back earlier than expected
5/30/2026
Melissa D. VERIFIED CUSTOMER
I scheduled an appointment online in advance noting it was for the recent recall. I took time off work as it said I’d need to leave my car. Upon arrival and leaving my car, I quickly got a call saying the parts are not yet available for this recall. A better customer experience would have been for someone to review my appointment request in advance and inform me of that before I wasted my time rearranging my schedule to set an appointment that couldn’t be completed. It’s not easy for me to take time off work and leave my car for a day, so finding out like this last minute was frustrating.
5/30/2026
Roberta L. VERIFIED CUSTOMER
Careful attention to my questions and great advice.
5/30/2026
Lacy B. VERIFIED CUSTOMER
Mike is a true professional who takes care of his customers. Thank you for the continued communication and understanding on a rather frustrating transmission replacement on a new vehicle that has $11K miles on it. Thank you for all you do, Mike!
5/30/2026
Brian M. VERIFIED CUSTOMER
Never had a bad service experience at Suntrip Kia, despite any parts supply delays.
5/30/2026
Donna M. VERIFIED CUSTOMER
David Hubble was very accommodating during my visit. As the guys in front of me were busy, he stepped up and took care of me. He deserves a 10 on his work ethic.
5/29/2026
Elaina D. VERIFIED CUSTOMER
My key fob was not returned to me and I've left 2 voicemails regarding this and no one has returned my call
5/29/2026
Evor T. VERIFIED CUSTOMER
The advisor was great and very helpful.
5/29/2026
Deirdra D. VERIFIED CUSTOMER
The last visit I had was a mess. One time I came I think they lost my car or didn't do the work. Very happy with this visit. Even the payment check out was pleasant.
5/29/2026
Todd J. VERIFIED CUSTOMER
As always, superb service. I was in at 2:30pm and was out a little after 3:30pm. Excellent!!! You all keep up the good work.