Suntrup Kia South Auto Repair Service

I got my two fuses, that's all I wanted. Thanks

Was quoted $79.99 for an oil change at check in and was charged $130+ at checkout. Charged addl for “turbo engine” but Lou Fusz has never charged me and service had all my vehicle information when I scheduled appointment but never disclosed they would charge more than was quoted and approved.

Service done was excellent

Initially, I wasn't. I had my car serviced. One of the things they did, was put on new struts. Then when I got home, I heard a noise, I hadn't heard before. I called and the original guy (my contact person) didn't work there anymore. Dave was assigned to me abd he was very nice. I took it in, they figured out that the part they put on was defective. So I had to schedule appt and come back in. My appt was at 9:45. At 5 p.m. I finally called because I hadn't heard anything all day. Dave called me back and said they had to order another part and it would be ready the next day. I asked why no one had let me know that so I could make arrangentsand. He said he just found out (why was he just finding that out? If it's because his position is so incredibly busy that it's difficult to keep up, then the service dept is scheduling too many appt each day. Think about customer service and your reputation instead of trying to make more $ by overscheduling). Anyway, I said I should get a rental car on Suntrup's dime as I needed a car and no one called so I could make arrangements). I was annoyed at this point. Eventually Billy approved that, which I was grateful for. The next mid morning, my car is ready and I go to pick it up and return the rental. As I'm about to leave the dealership, I noticed the plastic rectangle behind the rear view mirror is detached. I pulled back to the service dept. and several people tried to fix it, but it wasn't working. Each person who tried, we're very nice and really wanted to fix it. It was decided that they would make an appt with the person who can fix it. So I will be returning AGAIN. At least all the people I encountered have been nice to work with.

They were very sweet, professional and everything was easy! Thank you!

Rachel went above and beyond her duties to take care of me.. you need more people like her.

Chris did a great job. He explained the check point form and also explained what the results indicated. I also appreciate that they washed and dried my car. The work was completed in timely manner. There was another young man that was being trained, I think his name was Ben, he was helpful with quick that I had about the touchscreen.

Had to get rescheduled because I couldn't wait around for it. I left work to reschedule something that should have been handled during this date. And if the safety recall is an all day required job then a loaner vehicle should be provided. I have another vehicle, a Subaru, whenever I take the vehicle in for service or recall, I am able to get a loaner vehicle to continue on with my day. Highly discouraged by this dealership.

Seamless service. Nicole answered all questions in a timely manner.

Great service!lloove the

She did a good job.

Everyone there is completely unprofessional and rude. Nicole doesn’t know how to communicate. The cashier argues with customers and was upset that I was not signing a document with an incorrect price, continued to argue and yell. You all cracked my screen and won’t take accountability. I brought my car there and you all claim you couldn’t see the crack after week, but when I got the car back I can visibly see the crack that was not there at first.

No concerns - excellent customer service.

Mike Woodard did an exceptional job with making sure my vehicle was repaired, he was persistent in finding the cause of the issue and kept me informed along the way. I definitely trust his experience and appreciate his due diligence and thoughtfulness, many thanks to Mike and the staff at Suntrup Kia South!

I received an email it was $105 and with extra it was $140. When got there to pay it was $180!!!!! That is not good business satisfaction. You should not send an email the service is complete with the price and then even higher at check out. We will most likely not be back. Completely lost faith in how Suntrup handles their business.

The young lady who helped us was so nice. We are happy with the service.

From the initial check-in, through the video of the inspection and the timely check-out…everything went very smoothly. All members of the team were courteous, friendly and professional. Thank you, Mary Ann

Rachel was a delight! Very friendly! Very professional! Very knowledgeable!

It is a pleasure to provide this feedback to you! Kayley was absolutely amazing! She was so professional, kind, friendly, and helpful to me. I actually went ahead and had additional services done on my car during this appointment because of her. I will request Kayley as my service writer for future service appointments! THANK YOU KAYLEY! I also want to thank Becky who was the technician who worked on my car during this appointment. Her video was outstanding! It helped me to see where the oil was leaking and the condition of my CV axles. I will request Becky as well for my future appointments! THANK YOU BECKY!

He is very nice professional and great at explaining any car questions I had. Thank you. He is a real asset Wendy Z