Service staff is always knowledgeable, helpful, and polite… a pleasure to deal with with Suntrup Kia!!
4/2/2026
Ashley B. VERIFIED CUSTOMER
I was not given any answers and nobody will answer our calls with questions.
4/1/2026
Diane B. VERIFIED CUSTOMER
Nicole did a great job!
4/1/2026
Lisa L. VERIFIED CUSTOMER
Fast service
4/1/2026
Susan P. VERIFIED CUSTOMER
Quick and easy. Love the carwash and vacuum.
4/1/2026
Emily H. VERIFIED CUSTOMER
I appreciate Nicole being so prompt returning my calls
4/1/2026
Lawrence J. VERIFIED CUSTOMER
Lonnie was so efficient and helpful. A great asset to the company
3/31/2026
Patricia Z. VERIFIED CUSTOMER
He was very polite....knowledgeable and explained everything to me with enthusiasm and concern when needed. David was great.
3/31/2026
Sandra L. VERIFIED CUSTOMER
I appreciate the service I received today.
3/31/2026
Marty L. VERIFIED CUSTOMER
Mike was very professional and courteous and returned all my calls in a timely fashion
3/31/2026
Michael F. VERIFIED CUSTOMER
David was amazing. He was able to work with the 3rd party service provider to get my repair done as quickly as possible.
3/29/2026
Catherine S. VERIFIED CUSTOMER
I was very impressed with the service I received.
3/29/2026
Ann H. VERIFIED CUSTOMER
Well I have to say that David, emphasized with my concern, and listen to me and not just brush me off, he knew something was wrong and took care of it. I was very pleased this time. Thank you again, David.
3/28/2026
Rebaz F. VERIFIED CUSTOMER
Thank you for service appreciated
3/28/2026
Melissa M. VERIFIED CUSTOMER
David was great. He asked if scheduling advised that it could take up to two days to resolve my issues and they had not. Due to this being a Friday that meant that I would be without my vehicle over the weekend. Luckily that was not going to be an issue. He felt my frustration with scheduling and was able to have my vehicle ready by the end of the day.
Something needs to be addressed with your scheduling department. This is not the first issue I have had with them.
3/28/2026
Angela J. VERIFIED CUSTOMER
Lonnie was very sweet & kind when I checked in & when she had to call me to let me know that my vehicle wasn't going to be completed in the same day as it was stated when I made the appointment with someone else, she was very apologetic for the inconvenience. And when I picked up my vehicle there was a mix up with my paperwork with someone else's & confusion then on where my vehicle was & she took care of me & reprinted my paperwork & found my vehicle.
3/28/2026
Daryan H. VERIFIED CUSTOMER
Chris is very nice and was pleasant to deal with, but I was very disappointed with the lack of communication and excuses to why I was not contacted until I had to reach out multiple times about my car not being finished. This is now the second service I’ve had done that has resulted in my car needing to be kept overnight with no solution offered to me, and I was never notified until the very end of the day both times. I was then told I would hear from him in the morning right away, and I waited until later in the afternoon to reach back out, to hear back that it still wasn’t done. I understand people run behind, I do so in my own business as well, but communication is key and I would’ve really appreciated the heads up that I would be with out a vehicle for over half the day yet again.
3/28/2026
Terry W. VERIFIED CUSTOMER
I would consider buying a vehicle from Suntrup in the future solely based on the way I was treated by Mike. He is a great new addition to your team. I felt as if he truly was invested in giving me the best possible service and invested in my complete satisfaction. Thank you Mike. Thank you so very much for your professionalism and concern. It was a welcome change from dealerships and service advisor’s from previous interactions.
3/28/2026
Tanya M. VERIFIED CUSTOMER
Lonnie was a 10.
3/28/2026
Mark F. VERIFIED CUSTOMER
Rachel was friendly and professional a got my Sorento in and out fast.