I was very satisfied with the way Lonnie handled things through this entire process. I didn't have to worry about going DAYS without an update because every time she would say she was going to contact me, she did just that each time! She was a joy to talk to and very understanding. If my Jeep ends up back in the shop again (hopefully it doesn't lol) but I would want her as my service rep again! Thank you for everything Lonnie! It was also nice meeting you in person at pickup!
3/28/2026
Mary Kristin. VERIFIED CUSTOMER
none
3/28/2026
Sherry D. VERIFIED CUSTOMER
She was very thorough and asked questions about the car. Very professional.
3/28/2026
Lisa D. VERIFIED CUSTOMER
Everyone was pleasant and very helpful with meeting our needs for our recall on our Kia Sorento
3/28/2026
Anne N. VERIFIED CUSTOMER
Chris was great - a pleasure to work with!
3/27/2026
Michael G. VERIFIED CUSTOMER
David was professional and friendly. I waited at the dealership and the repair was finished quicker than I expected.
3/27/2026
Jordan S. VERIFIED CUSTOMER
Fast, friendly, and loved the wash and vacuum!!
3/27/2026
Dana R. VERIFIED CUSTOMER
She was extremely helpful with this process. Her customer service skills are excellent. I will be requesting her next time.
3/27/2026
Candace L. VERIFIED CUSTOMER
Nicole was great BUT…. Getting my vehicle scheduled and the entire situation with that was awful. No way should it take 2 sales people, a manager, just multiple people involved to schedule me a service that never got put on the books and then.. having to have a 36 year olds father go up there to get my paint fixed on my vehicle. There’s so much more to this but I really hope that Kia Suntrup gets their crap together going forward. Oh and Nicole, she’s a keeper. Make sure you pay her well so you’ll have a good employee going forward.
3/27/2026
Sherry E. VERIFIED CUSTOMER
Just all around great service. From pulling in to explaining what needs to be done. Couldn't ask for any thing better. Chris was just amazing ????
3/27/2026
Greg S. VERIFIED CUSTOMER
I asked for no car wash because I just had the exterior detailed. You guys ran my Telluride through the wash. It definitely wasn’t her fault. The paperwork was noted.
3/27/2026
Allen W. VERIFIED CUSTOMER
Lonnie was amazing! She was very friendly and knowledgeable, and got us in and out as quickly as possible. Great job!
3/26/2026
Gary I. VERIFIED CUSTOMER
I got my vehicle back at about 4:30 and as I was starting to leave the lot following my wife who was driving the Sedona, I noticed the passenger side brake light was nonfunctional. All the other lights worked.
In my opinion this is in no way on Rachel. She was great to work with.
I have 2 Kia minivans (Sedona and 26 Carnival) and love both of them.
3/26/2026
Karen H. VERIFIED CUSTOMER
Great young lady and very helpful with my visit.
Great job!
3/26/2026
Dana E. VERIFIED CUSTOMER
My only complaint is if my car is there all day why is isn't getting washed
3/25/2026
John R. VERIFIED CUSTOMER
Nicole did a fine job. We were very appreciative
3/25/2026
Sarah H. VERIFIED CUSTOMER
He was awesome and incredibly nice. Give him a raise.
3/25/2026
Michael L. VERIFIED CUSTOMER
Rachel did a great job of checking me in and the service was completed in the time promised!
3/25/2026
Donna K. VERIFIED CUSTOMER
David made sure my car got in quickly so my wait was short