The service and customer service was good, however the communication was poor. I understand you were busy since it was a Friday and I was told you were very busy. But the poor communication was difficult for me. Thank you.
5/9/2026
Cyress R. VERIFIED CUSTOMER
5star Chris
5/9/2026
Clifton J. VERIFIED CUSTOMER
Suntrup has been the most trusted dealership and it's has been a pleasure and I look forward to continuing a relationship with suntrup.
5/9/2026
Myles U. VERIFIED CUSTOMER
Everything was great, however, I asked to have the car vacuumed before pick up, which I was told would be done no problem. Upon pick up, the car was washed but not vacuumed.
5/9/2026
Michelle F. VERIFIED CUSTOMER
Everyone was fantastic great experience
5/9/2026
Elmer F. VERIFIED CUSTOMER
Ben was great to work with very helpful
5/9/2026
Thomas B. VERIFIED CUSTOMER
Great cuztomer service
5/9/2026
Anabella S. VERIFIED CUSTOMER
When I pulled in, no one came out to greet me at the bay. I had to walk to the service desk even though I had a appointment.There were no paper mats on the car. I was not sent text message updates and I was never advised when my car was done. I had to keep going up to the desk and asking. I waited 3 hours and there were no other cars there. I was the only person in the lobby. You can’t say there were other cars ahead of me. When I left there was a car making very difficult to monover through the back of the building. You guys get a 0 out of 10. I buy my cars there too. I was very disappointed. I have always had good service. As a matter of fact, I didn’t get a text message that my car was done until 7 pm last night.
5/8/2026
Freddie A. VERIFIED CUSTOMER
Keep up the good work
5/8/2026
Malissa O. VERIFIED CUSTOMER
Everything was great
5/7/2026
John B. VERIFIED CUSTOMER
Your team always does a great job. Excellent care of the customer.
5/7/2026
Wardell W. VERIFIED CUSTOMER
I love how Chris kept me informed,every step of the way.
5/7/2026
Toni R. VERIFIED CUSTOMER
I had an appointment for my car at 9:30. I dropped my car off at 8:45. I hung around South County until 1:00 before I texted and called service to see what the status was of my vehicle. No answer. I then went to the dealership and was told my car had yet to be looked at and it would most likely be an additional 1-2 hoirs before it would be looked at because of lunch. I was also told that when you make an appointment your car may not be looked at for 24-48 hours. I had no choice but to take my car and leave. I asked about a rental car for the next time I brought my vehicle in but was told it would be $45/day. My car is under warranty and my horn not working is a critical safety feature. What's the point of an appointment it if coukd take up to 2 days for it to be seen? Who has spare vehicles at home just waiting to be used? I know I dont. I have had nothing but issues with this service department since day one. This is only ONE of the issues I have had.
5/7/2026
Pamela S. VERIFIED CUSTOMER
Please stop. so many surveys
5/6/2026
Robert K. VERIFIED CUSTOMER
Very friendly and competent
5/6/2026
William L. VERIFIED CUSTOMER
Nicole was professional and very helpful.
5/6/2026
David B. VERIFIED CUSTOMER
Mike was awesome! He helped me with my concerns and addressed and fixed them quickly!
5/5/2026
Jayonna M. VERIFIED CUSTOMER
Service was so fast and very detailed. I will definitely be back, I was very satisfied with my service!
5/5/2026
Selai N. VERIFIED CUSTOMER
There is a scratch on my car that was NOT there before my car went into service!!!!!