Great service, super friendly staff. Couldn't be happier with Suntrip Kia!
6/16/2026
Marlene E. VERIFIED CUSTOMER
Chris was very nice and patient. He solved every issue that came about. I actually waited for him when I arrived this morning because he was great during my last visit.
6/16/2026
Christopher F. VERIFIED CUSTOMER
Biggest issue ive always had is the time it takes to do an oil change. I was there from 1130 to 230 for an oil change. Luckily I was not paying hourly rate for it .
6/15/2026
Fabian V. VERIFIED CUSTOMER
Thank you Nicole for keeping me informed during touch and informed during the whole repair process. Thank you!!!
6/14/2026
Frederick M. VERIFIED CUSTOMER
Im not saying the oil change was bad but I asked for a car wash as well and they did not provide that service.
6/13/2026
Rich H. VERIFIED CUSTOMER
Thank you for working on my car to make it safe.
6/12/2026
Sandra P. VERIFIED CUSTOMER
Chris was excellent. Very nice and accommodating. He is an asset to your company.
6/12/2026
Sabina B. VERIFIED CUSTOMER
Of all my 10 years of coming to this location for any kind of maintenance, today was the fastest service I’ve received in 10 years. The cashier is the best one they have had yet, she was very kind.
6/12/2026
Jodi W. VERIFIED CUSTOMER
The online service portal is useless. After calling 3 different times (hung up/disconnected twice, transferred to voicemail once), I made an online appointment for oil change, tires, recall item, front camera and transmission issue. When I arrived and realized how expensive the oil change and tire rotation I cancelled that. The $199 fee (charged twice) is absurd. And because they didn’t get an error code or reproduce transmission issue, “there’s nothing they can do”. The guy did the best he could. My complaint is with the protocol and policies. Also, why even make an appointment if it’s going to take 2 days to get an answer either way. KIA service department has multiple opportunities for improvement. Don’t call me. Or contact me. I’m absolutely done with Suntrup and KIA
6/12/2026
Donna R. VERIFIED CUSTOMER
Very helpful to explain all the categories of multiple vehicle check. Very polite and friendly
6/12/2026
Mark I. VERIFIED CUSTOMER
Mike is very friendly and knowledgeable. He helped me through the warranty process to get the Optima 2.4 replaced in record time.
Hire more like him!
6/11/2026
Caroline D. VERIFIED CUSTOMER
Great service
6/11/2026
Brian L. VERIFIED CUSTOMER
at this location. Some pretty good - other times - less than stellar.
Mike is hands down was the best individuals I've worked with be it at a car dealership or at a local mechanic shop.
He kept me updated the entire time and was able to turn around a pretty tricky situation regarding what went wrong with the car in less than 48 hours.
This guy needs a raise asap before someone poaches him. 10/10 and will be asking to work with him only moving forward
6/11/2026
Karen A. VERIFIED CUSTOMER
David was kind and answered all my questions. He took the time to adjust my bill when I found mistakes and was pleasant to work with through the process.
6/11/2026
Greg H. VERIFIED CUSTOMER
Very satisfied with the service I received, Mike was very courteous and professional.
6/11/2026
Carol R. VERIFIED CUSTOMER
Always take great care with the maintenance on our car… keeping you updated on progress and prompt response. Responses to questions. Great service as always thank you.
6/11/2026
Patricia M. VERIFIED CUSTOMER
Chris was very courteous an very helpful with my questions
6/10/2026
Timothy H. VERIFIED CUSTOMER
Much faster than expected
6/10/2026
Francesca A. VERIFIED CUSTOMER
Great service at Suntrup South Kia.
6/10/2026
Mary O. VERIFIED CUSTOMER
The bill sent to me electronically after the car was completed not only had a different final amount but it clearly stated there was no extra fee for using a credit card to pay. When I physically arrived the price was higher and there was a sign that said 2% fee for using credit cards to pay. The policy and price should match between the electronic invoice and the physical payment.