When I pulled in, no one came out to greet me at the bay. I had to walk to the service desk even though I had a appointment.There were no paper mats on the car. I was not sent text message updates and I was never advised when my car was done. I had to keep going up to the desk and asking. I waited 3 hours and there were no other cars there. I was the only person in the lobby. You can’t say there were other cars ahead of me. When I left there was a car making very difficult to monover through the back of the building. You guys get a 0 out of 10. I buy my cars there too. I was very disappointed. I have always had good service. As a matter of fact, I didn’t get a text message that my car was done until 7 pm last night.
5/8/2026
Freddie A. VERIFIED CUSTOMER
Keep up the good work
5/8/2026
Malissa O. VERIFIED CUSTOMER
Everything was great
5/7/2026
John B. VERIFIED CUSTOMER
Your team always does a great job. Excellent care of the customer.
5/7/2026
Wardell W. VERIFIED CUSTOMER
I love how Chris kept me informed,every step of the way.
5/7/2026
Toni R. VERIFIED CUSTOMER
I had an appointment for my car at 9:30. I dropped my car off at 8:45. I hung around South County until 1:00 before I texted and called service to see what the status was of my vehicle. No answer. I then went to the dealership and was told my car had yet to be looked at and it would most likely be an additional 1-2 hoirs before it would be looked at because of lunch. I was also told that when you make an appointment your car may not be looked at for 24-48 hours. I had no choice but to take my car and leave. I asked about a rental car for the next time I brought my vehicle in but was told it would be $45/day. My car is under warranty and my horn not working is a critical safety feature. What's the point of an appointment it if coukd take up to 2 days for it to be seen? Who has spare vehicles at home just waiting to be used? I know I dont. I have had nothing but issues with this service department since day one. This is only ONE of the issues I have had.
5/7/2026
Pamela S. VERIFIED CUSTOMER
Please stop. so many surveys
5/6/2026
Robert K. VERIFIED CUSTOMER
Very friendly and competent
5/6/2026
William L. VERIFIED CUSTOMER
Nicole was professional and very helpful.
5/6/2026
David B. VERIFIED CUSTOMER
Mike was awesome! He helped me with my concerns and addressed and fixed them quickly!
5/5/2026
Jayonna M. VERIFIED CUSTOMER
Service was so fast and very detailed. I will definitely be back, I was very satisfied with my service!
5/5/2026
Selai N. VERIFIED CUSTOMER
There is a scratch on my car that was NOT there before my car went into service!!!!!
5/2/2026
Devionna P. VERIFIED CUSTOMER
My service here was exceptional today and I really enjoyed having the opportunity to have a shuttle to Grant’s Farm to spend the day with my boyfriend. The service manager Billy and really everybody here was super accommodating to every need we had. Can’t wait to continue to do business in the future!
5/2/2026
Karen B. VERIFIED CUSTOMER
All was good. Thank you
5/2/2026
Charles W. VERIFIED CUSTOMER
Chris did a fine job, very respectful
5/2/2026
Gary C. VERIFIED CUSTOMER
Enough
5/2/2026
David E. VERIFIED CUSTOMER
Everybody there does an amazing job. I’ve only received the absolute best customer service each and every time.
5/2/2026
Tammy B. VERIFIED CUSTOMER
Rachel greeted me with a big hello and was very friendly and helpful. Was just dropping car off but everything was satisfactory.
5/2/2026
Codi S. VERIFIED CUSTOMER
This was the smoothest drop off and communication I have received at this location. Other service drops offs have been pretty hit or miss, so I was very pleased with this last service and their response!