Suntrup Kia South Auto Repair Service

Very professional and kept me informed oon everything. Great customer service skills

Robyn was great! I took my car in for an oil change, tire rotation, and low tire pressure light. When I got my car back - the low tire pressure light was still on and I had to go back in to get air in my tires. That doesn’t leave me feeling confident in how the service technician took care of my car.

Everything was great. John did a great job cleaning the car as well.

Very good and very nice

Car was due for an oil change while it was in the shop for the last month and a half so now I have to schedule another appointment. While my car was in the shop for the last month and a half, I called to get status updates after being told multiple times by multiple people that I would be updated and I called and left voicemails and no calls were returned to me. I had to show up to actually get an update on my vehicle. I barely got a blanket text saying we are working on your vehicle and that was it. But having to drive 30 mins up to the dealership just to get an update on what is going on is poor customer service. I was not happy with the advisor as I could never get a hold of him. I asked multiple times for a new advisor and was blown off. So no I was not happy with the service and it I could walk away from the Kia forever I would in a heartbeat. I will never in my life buy another Kia.

Easy and quick

I tried twice to make my comments but that didn’t work either.

Terrible

Everything looks great! I am happy with my service.

Your system is for you. If you have something to communicate with me and I am waiting in your building then walk 100 feet and tell me directly. Leaving me hanging for two hours for a fifteen minute oil change and not giving me any feedback unless I directly ask is alienating. Expecting me to interact with you by text messages when you can talk to me directly is ridiculous.

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I dropped my 2016 Kia Sorrento off to the service dept on Wed 8/27 for my appt in Thu 8/28 to get my car looked at. My husband explained what was going on with the vehicle so they knew what to look at. He was told that I should be receiving a text message from my customer representative the next day and get updates along the way to figuring out what was going with my vehicle. I actually received a text the next day that I missed my appt instead of from anyone with an update. I had to call the service dept to determine if they were looking at my vehicle. They assured me that they were and I would be receiving update texts. I didn’t hear ANYTHING from ANYONE for weeks. On 9/16 I called Kia asking for an update and had to leave a message bc I just got passed around until I reached a voice mail box. I then received a text that the tech was waiting to hear back from the Tech Line but that should happen by the end of the day. I didn’t hear anything, so on 9/18 I texted back asking if there was any update. Crickets…no response at all. Then on 9/24 I received a text that my vehicle work is complete & is ready to picked up. I felt very confused bc I had no idea what was wrong with my vehicle let alone did I approve any work to be completed on it. When I called the service center I find out that they put a new engine in my vehicle and that they got it approved through the warranty. But they had my car for 4 weeks with no communication at all. As someone who works in customer service, that was unacceptable and there was no customer service in this instance. I’m very unsatisfied with the customer service side of things. It was wonderful that I received a new engine and it was covered under the warranty, but that is the only bright light in this whole experience.

The technician (Becky) who worked on my car did a good job. The person who I spoke to over the phone who made my appointment told me that I needed all the services that are actually due at 60,000 miles. I did not find out she was wrong until I received a call the morning the car was to be serviced. I believe it was Hasanovic who called me that morning. I was glad that he corrected the orders. The woman who took the appointment call did not know what services are needed at 30,000 miles. I’m not angry, I just want to point out that she needs to be trained in services versus mileage.

Was pleased with the time of my car being completed was done in a timely manner.

Chris was very sweet and kind to me today! He took the time to answer all my questions even if they were closing in 5 minutes. I’m very thankful for Chris for being so kind and patient. He’s the best experience I’ve had in your service center! I’d also like to shout out John, for washing my car. Looks great!

Bent my rear license plate and damaged my plate holder as well as somehow knocked out a screw from it. My plate is bent so severely I can’t even get it out of the plate holder. It was not like this prior to service. Very unhappy.

Service rep was awesome time and speed of fix great. New engine overfilled with 2 to 3 extra quarts of oil to be found by owner is very disappointing. Could have blown out seals and other damage if owner did not check the oil level after the engine was replaced.

I think paying $200 for the diagnostic should be covered under warranty since they actually found nothing wrong. My car is practically new and nothing was found and yet I had to pay $200?

Fast, very responsive. I’ms sincerely appreciative

Thank you KIA Suntrup for your team: Parts Manager Chris, Service Manager Billy, Service Representative Justen, Technician Nate for their expert knowledge and coordination. The work was completed in less than 24 hours. I was able to have my car returned. And most importantly, I did not have to cancel my husband’s cardiologist appointment. Thank you all.