Communication was quick, efficient, and very kind! Helped me into a rental quickly, which was so helpful.
12/23/2025
Koushyar J. VERIFIED CUSTOMER
My advisor helped fit my car in without an appointment, which was appreciated, however, she could have been less rude/more professional in our interactions.
12/20/2025
Jose C. VERIFIED CUSTOMER
Grace was very informative and courteous
12/20/2025
Melissa S. VERIFIED CUSTOMER
There was an extreme delay in response to any messages or voicemails left. It took them two days to even figure out where the oil leak was, which was a simple leak and took five days total to get answers about my warranty and fixing the car itself. I then had to pay full price for an oil change after the inconvenience and an extra expenses for something that should’ve only taken a couple days. It was next to impossible to get a hold of someone to help with any of the situations I went through.
12/20/2025
Lisa G. VERIFIED CUSTOMER
Great service from Dixon and Kayley. Thank you to Kia for taking care of the paint issue on my car. I am very happy with Suntrup Kia!
12/20/2025
Ellen O. VERIFIED CUSTOMER
Chris was very nice and patient. He returned phone calls fairly promptly. I appreciated his kindness.
12/20/2025
Ryan B. VERIFIED CUSTOMER
Wonderful customer service
12/20/2025
William E. VERIFIED CUSTOMER
Chris worked with me when I realized I made a mistake in how I booked my service appointment. He was exceedingly courteous and professional and helped me expedite my repairs. Chris also helped me get a quote for recommended maintenance and tires, and was very helpful in answering all my questions. Thanks Chris!
12/19/2025
Garrett B. VERIFIED CUSTOMER
Everything was great!
12/19/2025
Karen K. VERIFIED CUSTOMER
Great experience with Chris today thanks
12/19/2025
Thomas W. VERIFIED CUSTOMER
David Hubble provided outstanding service during my visit to Suntrup Kia. He was highly professional and friendly from start to finish. He communicated everything clearly and upfront, and made sure I was well taken care of while my car was being worked on. The entire process was smooth and stress free. I truly appreciated his attention and follow through.
12/19/2025
Margaret P. VERIFIED CUSTOMER
Chris was great! He was very helpful and explained things well. He even took the time to help me reconnect my car/phone to apple carplay.
12/19/2025
Christian W. VERIFIED CUSTOMER
The automated system that doesn’t let you talk to someone and the never ending barrage of texts about this survey are so terrible.
12/19/2025
Isabella D. VERIFIED CUSTOMER
Dave was great !
12/18/2025
Iris W. VERIFIED CUSTOMER
Service dept was good.
The issue is the waiting area. The seats are MOST UNCOMFORTABLE and unattractive. They are too low to the ground and hard to get out of for older adults. You can do better. These have been here 4+ years. Pretty bad.
12/18/2025
Debby C. VERIFIED CUSTOMER
Always have great service when I bring my KIA.
12/18/2025
Heidi K. VERIFIED CUSTOMER
Rachel was the person who checked in my vehicle yesterday and today. She is efficient, friendly, and helpful. She seems to enjoy her job. She’s an impressive employee.
12/18/2025
June K. VERIFIED CUSTOMER
No follow up during the day, ask for my Kia to be washed and it was not, very disappointing day
12/18/2025
Francisco V. VERIFIED CUSTOMER
I like the service Thank you very much.
12/18/2025
Paul K. VERIFIED CUSTOMER
My only comment is that the communications could have been better. There was additional work recommended, but there was not a clear way through the text/website that I could authorize the work. When I tried to call to authorize the work, your automated attendant said that my advisor "Chris" was not a name it recognized. My vehicle was ready the day after I dropped it off - I was told it would be done "first thing" in the morning, but it wasn't until 3PM that I received communication that it was done. Totally happy with the service, but the communications have usually gone a bit smoother than they did today.