Suntrup Kia South Auto Repair Service

Could not reach my Advisor Grace to inquire about my car, I left two messages for her and one message for the service manager and no one returned my calls. And I was unable to speak to a live person to get someone to help. They were all recorded voices. So it was impossible to reach the service department via a live person. Which is just stupid. We have purchased three Kias from your dealership, but we will not do so again. Today was the worst service call ever.

Took too long

It was said I have an oil leak in my video from the tech. I have no spots in my paved driveway. Since getting my car back I now have spots and my oil light keeps coming on.

My service advisor was excellent. She was friendly, professional, and efficient.

Services were added on to my vehicle that I never asked for or approved. The service advisor did waive them so that took care of the issue. I was told my car was washed and vacuumed and it is so filthy. When I picked up my vehicle I now have a very tiny crack in the windshield that I did not notice before that I now have to take care of. Every time I bring my vehicle to get serviced I have always had an issue. If I did not have the maintenance package I would not bring my car back here.

I dropped my car off at 845 this morning and it was there all day. I had to pay over the phone so I could get my car this weekend. Then I received a call after that stating that one of the parts is being ordered and wasn't fixed yet. I would have appreciated more frequent updates and clearer communication regarding pick up time and additional service needed.

Very reassuring, all were very responsive to my inquiries

Service and repairs are always great at Suntrup. Love my Sedona!

On arrival I was told they don't have my appointment on their books even though I had all my confirmation texts, (it was made over the phone where I asked if they could fix my peaking oil in the same business day and I was ensured it could be done). They said they could still squeeze me in so I waited there. I then am notified that they see no pil leaking and that it should just stay over the weekend and the tech is leaving soon and won't be able to look at it anymore. I mentioned I cant leave it as I have children and a job I need to have my car for. It was also mentioned that they have no rentals available and don't know if they would even have the part available. When leaving with my car the report said the oil was cleaned up and driven for 15min and checked for leaking and saw no leak. But my car had the same mileage on it when leaving (not driven). Then leaving a few hours later with a headache and getting my car back, the person who drove it up left behind a strong Marijuana smell. My family have been suntrup people since I was a child as we have a higher up family friend who has always made sure we were taken care of at the Nissan suntrup. I switched to Kia and have had two bad experiences with the Kia service department that I will have the recalls done here and then probably have this the last resort location for service in the future.

Nicole was probably one of the only employees there that i look forward to working with in the future!

Becky was the mechanic who worked on my car the last two times. She was efficient, made relevant suggestions regarding my service needs (via texts), and worked efficiently, as my wait time was short. My advisor was great as well!

I would like to thank all the support people at suntrup and I would recommend anyone to buy and have your vehicle serviced at Suntrup.

Jud did an excellent job with me today!!!there has been a big turnover in Service Writers at Suntrup Kia, I use to know all the Service Writers and the Service Manager. They are all gone now. Jud seems like a keeper!

Thank you for getting us for the Christmas weekend much appreciated

I made a 7am appointment for routine maintenance (oil change, tire rotation) and dropped my vehicle the night before. I was not aware taking this approach would involve my vehicle to not begin being serviced until 1:15pm. Had I known this ahead of time I would have taken a different approach. My service rep was responsive to my messages, though only guaranteeing that my vehicle would be done by 6pm. I appreciate them accommodating my need for a ride after I no longer had a way to pickup after the longer than expected wait.

Just really happy just like always

When you come in for the first appointment of the day for a simple oil change, and it takes an hour and a half, I think that is a little excessive. We are talking about no more than 30 minutes of work. . David was great.

When I got home I realized my windshield wiper was completely broke off and when I went to look at it, it was shoved down in the hood of my car. Very very upset because nobody told me about it. Not sure how it happened or why it was even being messed with when I only had an oil change and tire rotation. This should have been told to me before I even paid for the service, but it was not.

The service Kayley was very friendly and John did a great job of cleaning the interior. The only issue was when I arrived, no one greeted me outside when I arrived and it took nearly 15 minutes before someone finally checked me in after I walked in.

Dave was extremely helpful and determining what the issue really was and I truly appreciate his kindness and helpfulness. He’s an excellent service provider.