Suntrup Kia South Auto Repair Service

Wonderful customer service ????

Customer service has gotten so much better! Love coming here! Keep up with the great work!

To long of a wait for just an oil change but it didn’t kill me Davey was very nice and helpful

She’s my lane manager, worked around me for everything. Grateful for her! :)

Nicole vien did a wonderful job. However the corporation policy of making clients wait 2 hours for an oil change, making clients wait 2 hours for a rental, and making clients wait for service period is unacceptable, when An appointment is required for service then the service should begin at the time of service appointment time. If a “drop off” is required and appointment made for that the service should begin also at that time. I have been a long time customer and have been in the dealership Waiting Room every time waiting anywhere from two to 4 hours. Maybe you could have two sets of Teams, one for quick in and out service, and another to focus on taking care of at appointment time and starting diagnosing issues. I would think by now each and everything that you do to a vehicle should have a set timeframe of getting it done. If employees are managed differently possibly we could get customers in and out the door quickly you will be losing customers as they continue to wait two hours for an oil change is ridiculous when I can go to Jiffy Lube and be in and out in 15 or 20 minutes however this is reprimanded some action needs to take place. I shouldn’t have to dread going to the dealership I enjoy looking at the new vehicles and getting my car serviced, but I do not enjoy waiting and using my valuable time for 2 to 4 hours waiting on my vehicle to arrive back to me. …. My appointment was made for 9 am was out at 2:30 , if not for Nicole would have been Tuesday

David Hubble took care of the service for my car and his service was absolutely outstanding. He was such a pleasure. He was very nice and explained things in a way that was easy that understand. He was also very efficient and kept me updated through the process. Would love to see him get some type of recognition for all his hard work, if anything is wrong with my car in the future that’s the guy I’m going to.

Rachel came out with additional services that could be done but not needed. I asked if they were covered and she told me I wouldn’t owe anything with my prepayments, I had her clarify I wouldn’t owe anything today. After her reassurance i agreed to the services then she tried to charge me for those services when my car was done.. when I said “you said I would not owe anything” She said she knows it was her fault and she could take $50 bucks off.

Thankyou for your great service

Nicole was very professional and helpfull

Overall experience was terrible. Service, timeline, communication, etc

The car was there for 5 days and not diagnosed properly and when I came to pick it up a light was on that wasn’t on prior. They quickly fixed it but now will need to bring it back as its not completely fixed.

Everything, even the issues went smoothly because Nicole was on top of it! Great customer service!

I had an appointment for Friday at 9;45 am. I dropped my vehicle off Thursday afternoon. When pulled into the service garage there were 4 porters sitting on their phones. Was told an advisor would be right with us. That wasn’t the case which is fine. We went inside. My vehicle was marked as an overnight drop which it wasn’t. Friday morning I get a call from grace at 10 am telling me they can only do the oil change that day and can’t do any diagnostics until the following week. I then told her only change the oil because we need our car for next week. At 530 pm on Friday after I’ve called and texted with no response I finally receive a vehicle inspection report. Vehicle is done with oil change and then proceed to the cashier. I told her I’ll pay debit to avoid 2 percent fee. She then tells me she has to manual punch my card numbers in to not pay the 2 percent fee. Terrible customer service and management. I won’t be back. Glad i only came in for a simple oil change.

The service advisors must remain in contact with customer's. I didn't receive any communication from Grace until 6:05pm on a Friday. I had no clue if car was done or what was going on. Dave was the hero of the day. He listened to my concerns and calmed me down as I was very irate with the service I received. He stayed until 645pm to listen to my concerns. Hopefully you can get more employees like Dave.

Loved Rachel at the front desk. She greeted me at my car and kept me informed every step of the way during the service. She was the most friendly person I’ve met there and I’ve been bringing my car there since 2018. This is also the fastest oil change in 8 years. No joke. Today was a great experience. Thank you.

The staff seemed a little stressed again

I did not get a new mileage sticker and have to clean off the residue from the old one. Other than that things seem great.

The Suntrup kia was very friendly.dly and professional. They explained everything and how long it could possibly take. I felt very comfortable with my car being there to be worked on. Thank you for the great service.

Good people to deal with. Thank u.

Kayley did a great job