Suntrup Kia South Auto Repair Service

Job well done. She was thorough and friendly.

Great job like always

Nicole, and Gary were wonderful. My car drives wonderfully. Thanks so much!

This time service was great

Jud was so nice and very informative!

Hayley was very helpful and friendly this morning y. I appreciate her help. I cannot make the same statement about anyone else there this evening. This dealership could really use some customer service training instead of everyone sitting around talking about all of the people who have recently been fired.

Very pleased!

2 months ago I had rear breaks redone per your recommendation. Today the inspection says I should plan for brake replacement. Something is not right here.

Waste of time and money

When I dropped the car off I asked if they would make sure the car was fully charged. When I arrived to pick up my car it was not charged. I was I was told when I leased the car that anytime the car was in for service or if I was in the area, I could come in to get a charge. Since I was retired this was part of the pitch that convinced me to get the car. I was told by the repair technician that this was not true. In any case I expect to receive what was offered to me by suntrup salesman. I'm finding out more and more that I was deceived about many things. The technician and advisor was very courteous and pleasant and accommodating at this visit

Thank you for your quick responses and help getting our car looking good again. I was disappointed our 60k 2 year old car had all of the trim falling off nearly every door, but Suntrup Kia got us in, recall replacement parts ordered, us in a rental and our car back to us in less than a week! Very satisfied with their service and response time!

I think I should have at least been given a discount if not a free repair for the damage done to my car by someone attempting to steal it because Kia Souls are now known for being easy to steal, whether my year actually is or not. Theives are dumb and don't know model years. It has definitely soured me on the Soul, when this was my third one. My next car will not be something known for being easy to steal. That's for sure.

Service part was great. However it took over 20 minutes and me asking numerous times until our car was finally brought around to us. Just seems internal communication isn’t great.

Brought my outstanding Kia sorento with only 79,997 miles in for simply for programming of ECM module for greater fuel efficiency. I had brought this vehicle in for the other historical recalls and the recall work went quickly and with expertise. This time, Suntrup told us they needed the vehicle all day so we had to drop it off. They did send a video of what the service person did however we were never called not texted that it was completed. I finally called suntrup and left a message for the manager to call us back with info on when we could come get car. Never received a call back. Finally called again and left a second message while leaving message she called . Point is this time our service recall was inferior to all other recalls . When we reached suntrup to pick car up at 4pm Still had to wait 30 to 40 min for our car . My husband had question about being sure the service person put the bolts back on the plate that prevents things from getting to the engine because we have experienced sometimes car maintenance places leave some bolts off. Manager and service person had no idea what we were talking about!!!!! We wonder, is this dealership having new hires? Hmmm Additionally with the recall supposedly being the purpose of our visit, the biggest dealership concern was we needed to have a gasket replaced for over $800. We of course are glad to know about gasket need but you lost our business when no one called us about car being completed AND you kept our car from 10am until 4:45pm just for “supposedly a recall of computer re programming. Everything witnessed showed us no one cared about our very nicely kept and excellent Kia sorento car of which we enjoy using!!!! And everything experienced seemed disorganized. David and Janice M

Communication, texting , getting me shuttles both ways . A+ , and they had car out front out the way i like it.

I did notice an issue...even after I asked for all fluids to be checked and my service sheet said they did. They didn't not. My service sheet also said they changed my oil and oil filter. My car is electric and doesn't have oil or an oil filter. Please let me know when I can bring it back for coolant to be added

Great Service Team, oil change done quickly.

Great professional service completed in a timely manner

Got in and out without waiting too longfor my car service to be completed. Jud was friendly and pleasant.

Greeted promptly upon arrival. Explained why I was there & was told about expected service time. Service team completed repairs in less time than expected and received a video from service tech & a brief explanation of one suggested service needing attention in a month or two. Great service, professional and friendly!