Service was handled thoroughly and completed in a timely manner.
2/14/2026
Aladin R. VERIFIED CUSTOMER
Visit was great. Appreciated the variety of snacks and fresh popcorn available.
2/14/2026
Richard S. VERIFIED CUSTOMER
good job!!
2/14/2026
Lora S. VERIFIED CUSTOMER
Thank you
2/14/2026
Barbara H. VERIFIED CUSTOMER
Everything was fine with the oil change but they were supposed to wash my car and they didn't.
2/14/2026
John H. VERIFIED CUSTOMER
I've had two appointments set and when I arrived nothing was in the records as having had them. The woman who had set the most recent was at the desk and she acknowledged that she remembered the previous issue and she had set an appointment. My initial contact at the dealership was very positive.
2/13/2026
Michael M. VERIFIED CUSTOMER
Rachel Daugherty completely changed my mind on going to Suntrup. I was dreading bringing car in but had to as was recall. My past as well as my late husbands experience with the service department was horrible and we started going elsewhere for services. However based on Rachel’s professionalism, helpfulness I am going to bring my car back for regular maintenance.
2/13/2026
Donna N. VERIFIED CUSTOMER
I will see about getting car in ASAP for front brake pads. Since rotors r at 3mm, I think I may want to get new ones. With tires, will check on coupon. I do have a coupon for brake pads also. I will get the cabin filter & replace myself to save on costs.
Thanks,Donna N
2/13/2026
Evelyn D. VERIFIED CUSTOMER
Thank you Rachel
2/13/2026
Cory L. VERIFIED CUSTOMER
Chris did a fantastic job of communicating to me throughout the process. It is a vast improvement from my experiences over the years
2/13/2026
Marawan M. VERIFIED CUSTOMER
Thank you Suntrup Kia South team, always great customer service, vehicle service and support, thorough work too
2/13/2026
Richard W. VERIFIED CUSTOMER
I was told by the service advisor that my car would be washed. It wasn’t. It wasn’t something that I was expecting ahead of time, but I was definitely looking forward to it because I had been planning on getting a car wash later in the day. So that was a little disappointing.
2/12/2026
Derrick B. VERIFIED CUSTOMER
Nicole was very nice.
Although, I am not happy with the service department as a whole. I got left in the dark with zero updates, the day I dropped off my car. I had to get another ride to be able to go to work. I scheduled this on my day off on purpose. I am not mad it took another day, I am very mad that not a SINGULAR person decided to reach out to me to let me know there was a delay.
2/12/2026
Teresa G. VERIFIED CUSTOMER
Whereas I was happy the service was completed, I was not happy that it took 8 hours after my morning appt to complete the inspection. I understand you require recalls to be there until 6:00, but I don't understand why it took that long for probably a 15 minute process. I seriously was the last car released. I bought my used car from Suntrup even though I live in North County. I will not be returning to this Kia dealership for future work & be rudely treated by your service reps like Grace.
2/11/2026
Jerry M. VERIFIED CUSTOMER
Chris was great. He clarified everything that needed to happen and we have a plan going forward
2/11/2026
Wynford W. VERIFIED CUSTOMER
Very friendly, helpful and professional service
2/11/2026
Charles M. VERIFIED CUSTOMER
I met with Adam J and he gave me an of what I was looking at
2/11/2026
Colleen O. VERIFIED CUSTOMER
Rachel was great. I dropped our vehicle off at 9:45. It wasn’t taken in till around 3:30. Didn’t hear anything till 5:00. The link wouldn’t let me see the multi point video. (That happened in Dec. too)
Plus I needed a shuttle to be able to pick up my car. I know from experience that shuttle service ends at 5:00.
I made three different calls! Each time it was stupid AI!
I left a message for David Hubble ( I forgot that Rachel said it would be Chris). My husband and I needed our car for an emergency….So we had to get an Uber to get to Suntrup Kia.
Chris and David were very kind. It was just a frustrating experience!
And…we have to bring it back to get a new Drive Belt.
2/10/2026
Byron L. VERIFIED CUSTOMER
Had car 3.5 weeks and charged 710 with a car 64000 miles on it
2/10/2026
Forrest H. VERIFIED CUSTOMER
They got me in and out for an emission test in 30 minutes. Wow