Service is always great. We will continue to make Suntrup Kia our first choice for service
12/11/2025
Jane R. VERIFIED CUSTOMER
I am satisfied with your service. Good job
12/11/2025
Kyle H. VERIFIED CUSTOMER
You did a diagnosis on the car, sent recommendations and I approved what I wanted done. A text was sent that it would be completed the next day. The next day I called around 11 am and left a message. Then called multiple times after that and left another message. I drove 1 hour & 15 minutes to find out that my car had not be touched. I told them I just want my car back and we took the car home and completed service myself since you could not communicate with me.
12/11/2025
James E. VERIFIED CUSTOMER
All went well and
Thank you
12/11/2025
John C. VERIFIED CUSTOMER
It took 2 1/2 hours to do an oil change and I have to bring my truck there to keep my warranty and it has been this way or worse every single time I’ve had to bring my truck there. I spoke with Billy last time and he told me to contact him with any problems. I’ll try to get in touch with him a couple days ago had no success on that so I’m not sure what the solution is, but there has to be a better way cause I schedule my oil appointments around my life. I can’t drive an hour to your shop to get there and it’s not done every time when I give you guys plenty of time after my appointment to get done.
12/11/2025
Reggie T. VERIFIED CUSTOMER
Service has gotten really sloppy car set for a week no called had to call to get my care then after I pick it up driving home I get a message car is ready also I got a oil change but no mileage sticker in the window, when you walk in no one speaks @ every one just looks @ you.
12/6/2025
Gary B. VERIFIED CUSTOMER
For being in be if the first appointments the service took too long for an oil change. Other than that facilities were clean and employees nice and courteous
12/6/2025
Adisa H. VERIFIED CUSTOMER
Excellent service, efficient and friendly.
12/6/2025
Jerry C. VERIFIED CUSTOMER
Semir was very helpful. But whoever was responsible for bringing my car to me after it was serviced is incompetent. I had to wait 25 minutes because he couldn’t figure out how to start the car (sort of understandable because it’s an old Volvo. But when I got home, I noticed that the hood wasn’t fully closed. I opened it and saw that the battery cover hadn’t been put back on, preventing the hood from completely closing. Not a major thing but indicative of the shoddy service I’ve had before from Kia.
12/6/2025
James O. VERIFIED CUSTOMER
I was very satisfied. Thank you.
12/6/2025
Mary T. VERIFIED CUSTOMER
Too many issues to discuss in a text message!
12/6/2025
Kathy T. VERIFIED CUSTOMER
John did a good job
12/6/2025
David W. VERIFIED CUSTOMER
John in service dept. did an excellent job.
11/26/2025
Meaghan B. VERIFIED CUSTOMER
The team took extra steps above and beyond expectations
11/26/2025
Kirsten F. VERIFIED CUSTOMER
Kayley is AMAZING She made me feel extremely comfortable and confident from the moment I arrived. She is friendly and a wealth of knowledge. She continually updates and checked on me. She explained each and every step. I really appreciate Kayley for this. Also Tammy spent extra time helping me to get my app to work properly. I can never Thank your entire staff for being so friendly and professional
11/26/2025
Robert D. VERIFIED CUSTOMER
It shouldnt take 3 months to fix a vehicle. It cost me lots of time and money not having my truck and using a small rental instead. Yes my warranty covered all of this but hopefully you guys can do a better job to ensure this doesn't take so long for the next person.
11/26/2025
Robert D. VERIFIED CUSTOMER
It shouldn't take 3 months to fix a vehicle. It cost me lots of time and money in my daily life not having my truck. Yes my warranty covered this but this was a terrible over all experience. I hope there can be quicker solutions and better experiences with kia in the future.
11/26/2025
Lori H. VERIFIED CUSTOMER
Your team is fantastic. Always well taken care of with my service needs.
11/26/2025
Alex J. VERIFIED CUSTOMER
The service technician was great. Treated well as always and didn’t have to wait long. The problem is scheduling on the app. It is not user friendly and my 36 month service plan does not reflect in the app. You have multiple interfaces to schedule, and it makes it more confusing. After I scheduled over the phone I was still getting reminders to schedule my service. The app needs improvement.
Suntrup Kia has been great though.