I got my vehicle back at about 4:30 and as I was starting to leave the lot following my wife who was driving the Sedona, I noticed the passenger side brake light was nonfunctional. All the other lights worked.
In my opinion this is in no way on Rachel. She was great to work with.
I have 2 Kia minivans (Sedona and 26 Carnival) and love both of them.
3/26/2026
Karen H. VERIFIED CUSTOMER
Great young lady and very helpful with my visit.
Great job!
3/26/2026
Dana E. VERIFIED CUSTOMER
My only complaint is if my car is there all day why is isn't getting washed
3/25/2026
John R. VERIFIED CUSTOMER
Nicole did a fine job. We were very appreciative
3/25/2026
Sarah H. VERIFIED CUSTOMER
He was awesome and incredibly nice. Give him a raise.
3/25/2026
Michael L. VERIFIED CUSTOMER
Rachel did a great job of checking me in and the service was completed in the time promised!
3/25/2026
Donna K. VERIFIED CUSTOMER
David made sure my car got in quickly so my wait was short
3/25/2026
Mark F. VERIFIED CUSTOMER
Thank you.
3/25/2026
Amy R. VERIFIED CUSTOMER
Dave was absolutely fantastic to work with. I'd been nervous to have all the work done at the dealership because of cost, but I received fantastic service and fair pricing. From answering my bazillion questions, hearing my concerns and frustrations, and having to call with several added repairs and costs, he was very professional, understanding, and patient! 10/10, ⭐️⭐️⭐️⭐️⭐️, 100% satisfied
3/25/2026
Karin M. VERIFIED CUSTOMER
My appt was at 11 I was there at 10:55 Chris didn’t even know I was in my car waiting for 15 minutes before I said something I think the guy who waved me into the stall should of at least told chris I was waiting instead he just said somebody will be with you and walked away otherwise everything else was ok
3/25/2026
Marsha F. VERIFIED CUSTOMER
This was the best oil change and tire rotation I have had. My appointment was at 1:00pm I arrived early and was done and ready to leave by2:00pm. That’s the way it should be. I have sat there over 3 hours before when I had an appointment for the same thing. I driver close to an hour and half to get my service done there. Thank you for the speedy service today.
3/24/2026
Thomas O. VERIFIED CUSTOMER
Fast, friendly and nice amenities in guest lounge. Regular and quick updates on status of maintenance progress.
3/24/2026
Ross B. VERIFIED CUSTOMER
We were not notified that service had been completed when we arrived at Suntrup. The car had been left overnight for an oil change Monday. The last I heard was a walk around video at 12:27. When we asked the cashier about the vehicle she did not have the paperwork and indicated she would need to get with the service advisor to see if she had it. After some derogatory remarks aimed at the service advisor said told us they would find the keys and paperwork. We got home and noticed the tires were all at 40 psi. I was planning on calling Tuesday to see if this is correct for this vehicle
3/24/2026
Mary S. VERIFIED CUSTOMER
Nicole was very pleasant and helpful. I appreciate that great service I receive at Suntrup.
3/24/2026
Rosanna G. VERIFIED CUSTOMER
David Hubble did a great job with customer service. He listened to my Kia’s service needs and had them completed in a timely fashion.
3/24/2026
Michol K. VERIFIED CUSTOMER
Mike did a great job explaining everything to me regarding what i need to have done.
3/22/2026
Helen B. VERIFIED CUSTOMER
I had black streaks going down the sides of my car after they washed it.
3/22/2026
Jennifer L. VERIFIED CUSTOMER
Lonnie is absolutely wonderful!! She is very informative and did a great job of communicating with me by letting me know exactly how the process worked and what to expect. Plus, she listened to my concerns and provided some options. I appreciate her transparency and expertise.
3/21/2026
Semaja S. VERIFIED CUSTOMER
I was disappointed with the communication process, I called several times and emailed and I did not hear back until the second day that my car had been with the dealer.