Suntrup Kia South Auto Repair Service

Nicole.done q fantastic job corresponding with me and my wife.and we would like to request her as our service advisor anytime we do buisness with your dealership. I plan on passing on how good of a advisor she was to us with everyone I talk to in regards to eve having to deal with a dealership and her being very professional about our vehicle definitely gets a top of the charts for me.

Chris was very nice, informative, and efficient. Got my worked on on my car in a reasonable amount of time and told me everything was good.

Chris was great, but I called twice to find out about my car and the other two people I left VM for didn't even respond! One being the service manager! And my car was not washed! I thought that was standard procedure. I am not sure I will bring my car back. Chris was great though!

I have always been satisfied with the service I have received when I have been!!

Too many days and too expensive. EXCELLENT SERVICE REPS Never coming back

Chris was professional and friendly. He explained everything that was going on and what was done. I hope to get him next time I am in for service.

Customer service in the Service Department was lacking, little communication. This was a very frustrating experience…

Great service today

I am disappointed that I set up an appointment showed up 15 mins early and still had to wait 2 hours for an oil change that should take 30 mins max. What is the point to schedule an appointment if I still have to wait 2 hours.

was in and out! one of the quickest oil changes to date. thanks

Your service repa are excellent. Your service department are very efficient i will continue to bring my cat their for service.

I had an appt for a drop off at 11:15 am on 2/19 for a tire patch. Tow truck driver confirmed drop off at 9am. I received an automated text that my car was checked in at 1:47pm. Then I heard nothing. I left a message with Kelsey my technician from the check-in video at 3ish. No response. I left another message at 5:30pm wondering why no one was contacting me or telling me they would keep my car overnight. Then I got a call at 7am on 2/20 saying my car was ready. I did appreciate the apology that there was a mix up but this is the second time I have had terrible service in a few months. It makes me regret being a repeat buying from Suntrup Kia.

It would have been nice to be updated about the service to my vehicle. I had to call to find out anything that was being done.

Jud was amazing very kind and answered all of my questions. When I bought my car they said I was family and I truly believe that when I’m there! Thank you so much!

Everyone we worked with was great!

Chris did an excellent and outstanding job! Thanks Chris! I love His smile! His enthusiasm and energy towards Kia customers is fantastic!

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Rachel was an absolute delight. She was SO courteous in every way. She is a wonderful asset to your team.

I bought three cars from Suntrup Kia South from 2009 to 2021. After what has happened with my most recent purchase, I will never give them another dime. Two days ago, my 2018 certified pre-owned Sportage had an appointment to diagnose the check light. They told me even with the appointment it would be 24-48 hours to get a diagnosis. 24 hours after appointment I received a text to apply for financing and then an estimate for $7k. The code that was coming up was P04200 which the technician said is likely the catalytic converter so he was recommended replacement at $5,500. Also my spark plugs were fairly new but had some buildup so he recommended a $700 engine cleaning… the thing is Suntrup did an engine cleaning 16 months earlier then my spark plugs were “prematurely worn” due to excessive oil consumption which Kia said was “not their problem.” I had done all the maintenance at this dealership on time and at this point this 2018 only had 60k miles. However, back in 2021 when I bought this car, Kia was already in a settlement for these Theta II engines. They refused to do anything. I continued monitoring the oil levels. A month ago it went in for a routine oil change and they performed the recall sc340 related to updating the ECM. Now a month later, the engine light is on and they recommending a $5500 replacement and another engine cleaning plus to add insult to injury suggested I replace my brakes, air filter, and cabin air filter when the car was there a month ago. At 11 am I told them I wanted a call from a manager. At 5 pm I got a response saying the system was glitching and a manager would call me in the morning. Here we are at 2 pm and I have heard nothing. They don’t value my business and I also like they are trying to rip me off which is beyond upsetting considering I brought my business to them for several purchases. I’m still paying on this vehicle. And all this after the whole theft issue with my 2015 Sorento. I will never do business with Kia or Suntrup ever again. UPDATE: went to pickup my car. They didn’t know where the paperwork was and they took ten minutes to find my car and bring it around after they told me it was already out front. I get in and they left the filter sitting in my passenger seat. The service advisor was Grace.

Great service!