Everyone was amazing. Thank you so much. You made the entire experience a positive one!
10/31/2025
Warren G. VERIFIED CUSTOMER
I had a 9 o’clock appointment that day and I didn’t even get it picked up until after you guys were closed because no one called me and told me it was done. It was still in the shop. Have a nice for them to give customers updates and there’s a lot of people that day customers out there waiting for their vehicle for hours and hours and hours for the same stuff trying to get their vehicles.
10/31/2025
Lorry W. VERIFIED CUSTOMER
Alan was extremely professional took care of everything I needed! I from when I initially called to the end of the whole ordeal he checked all the boxes. Excellent customer service!
10/31/2025
Beth B. VERIFIED CUSTOMER
Braylon was sweet and professional.
10/31/2025
Jackie N. VERIFIED CUSTOMER
He was very nice and was willing to explain what service needs to be completed first.
10/31/2025
Brandon M. VERIFIED CUSTOMER
Diego was informative, communicative, and friendly. Excellent service
10/31/2025
John G. VERIFIED CUSTOMER
It shouldn't take an hour and forty- five minutes to change oil!
10/31/2025
Nelson H. VERIFIED CUSTOMER
Thank you very much
10/31/2025
Fernando A. VERIFIED CUSTOMER
All good, thanks
10/30/2025
Desirea C. VERIFIED CUSTOMER
Great customer service
10/30/2025
Charles B. VERIFIED CUSTOMER
Was not happy with the 2 hours to change the oil even with an appointment. When the mechanic brought my truck up after service he was covered in grease all over his clothes. I went to get in my truck and notice grease on all four doors and ask Eduardo to clean it up. I have been coming here for a few years now getting oil changes and have never had service like this. Now I have two of your service writers that I will never use again.
10/30/2025
Jasen B. VERIFIED CUSTOMER
I will not be a returning customer. Andrew was cordial, however I was told my vehicle was ready for pickup at 1138, I responded that I was on my way at 1151, and I arrived around 1200. My vehicle was still in the bay with hood open and I had to wait 20 minutes for the tech (who was not cordial) to finish reassembly. I took the vehicle back to work, popped the hood and found the air filter box loose and hanging, multipe hoses loose from their attachment points. No fluids had been topped off, the oil is at the low end of the dipstick, looks fresh though. Found the cabin filter had not been changed. I am not sure if I trust all of the spark plugs were changed or the oil filter. I will confirm this over the weekend for my own state of mind. I had been planning to upgrade to a Tundra and I am sorry it will not be at Bell or any affiliates. I should have stopped coming to you after my first bad experience, but I had hoped it would get better. Thanks.
10/30/2025
Veleska F. VERIFIED CUSTOMER
Diego was very nice and friendly before and after the service. However, I originally scheduled my appointment at 11:00am and had confirmation for it. The day of my appointment I got a text that it would be at 12:15pm. I didn’t get a call, just a text. Then when I arrived ai was told it would be 1-2 hours. I was okay with waiting the full two hours, but two turned into 3 and without any updates at all 3 hours turned into 4. I understand it gets busy and you may be short staffed however, I don’t understand the lack of communication for 4 hours while I was waiting at the dealership for an oil change and tire rotation.
10/30/2025
Blanca B. VERIFIED CUSTOMER
Excellent work, the staff was very attentive, thank you very much.
10/30/2025
Max M. VERIFIED CUSTOMER
Tony Isselhardt is a good guy and always treats me well
10/30/2025
Ibrahim B. VERIFIED CUSTOMER
Great service and great Explanation
10/30/2025
Davis D. VERIFIED CUSTOMER
Everything was just as it should have been....
10/30/2025
Peter T. VERIFIED CUSTOMER
Billy goes out of his way to make sure his customers are satisfied
10/29/2025
Juan F. VERIFIED CUSTOMER
Rick is the only advisor I go to. I trust him with my car and the road to take on major mechanical solutions and I only go to him. I really enjoy his professionalism and his career my vehicle.