No employees take accountability. Any issue is always "the systems" fault or some other employees. Ive corrected my phone number and address multiple times with them. I was told an Uber was sent to pick me up, never arrived because they gave the wrong phone number. I called to correct, and twice they gave the wrong address claiming it was my fault. 3 failed attempts at a ride and an hour later I ordered myself a lyft. Upon arrival the technician was condescending and insisted that it was my own fault. My total has been discounted multiple times because of issues similar to this and frankly it is embarrassing that a company this large can have so many internal issues. My biggest issues is accountability is never taken by employees, it is always "the systems" fault.
9/26/2025
Ayad J. VERIFIED CUSTOMER
We had a good conversation very good service person very professional he took care of the matter right away and did not take too long
9/26/2025
Dawn W. VERIFIED CUSTOMER
I’ve worked with Bill for years. Professional, friendly and certainly knowledgeable about servicing my car. It’s always a pleasure to work with him.
9/26/2025
Irene W. VERIFIED CUSTOMER
Very attentive and listen to my questions and concerns ; provided solid answers and assistance in the upkeep and servicing of my car to return it safely on the road. Provided maintenance details for future reference on parts that may require service in the next few months.
9/26/2025
William C. VERIFIED CUSTOMER
He was thorough and handled surprises excellently.
9/26/2025
Joanne C. VERIFIED CUSTOMER
We just love Tony. He is very honest and up front with his customers.
This is the main reason I trust bell road Toyota is because of Tony.
Thank you Tony!!!
9/26/2025
Jim D. VERIFIED CUSTOMER
I had to wait longer than expected because Evanlee was talking to another advisor. I finally got another advisor to retrieve my truck
9/26/2025
Tom L. VERIFIED CUSTOMER
I’m very happy with Tony and the service team. The 6:30 a.m. appointment time works very well with my schedule as well.
9/26/2025
Thomas I. VERIFIED CUSTOMER
After a completely frustrating situation not because of anything related to evanlee the situation was resolved by evanlee and Tod the service manager.
9/26/2025
Alexander K. VERIFIED CUSTOMER
Thank You!
9/26/2025
Kurt J. VERIFIED CUSTOMER
I scheduled a 9:30 am oil change. I was there at 9:30. My advisor checked me in at 9:47. At 12:30 pm (2 hrs after appointed time), I checked on status of vehicle. Not done, and advisor not available. I checked back at 1:00 pm. Advisor said it would be another 30-40 minutes. I asked for vehicle back, and left without an oil change.
9/25/2025
Patrick F. VERIFIED CUSTOMER
Cody was great to work with
9/25/2025
Gini P. VERIFIED CUSTOMER
I sat there for 2.5 hours and they still hadn’t taken my car back to be seen and I had to catch a flight so I had them get my car and I left. I’m so upset that I wasted my day and didn’t even get the oil change I needed. I will never come here again.
9/25/2025
Sophia M. VERIFIED CUSTOMER
Diego was awesome! He explained everything and was an excellent representative.
9/25/2025
Mirna Y. VERIFIED CUSTOMER
The service was good, the only thing is he took a lot of time , starting at 12:45 and finish at 6:00 pm it was.To much.
9/25/2025
Susan S. VERIFIED CUSTOMER
Great service, Tony is the best!
9/25/2025
Andrew H. VERIFIED CUSTOMER
He was kind and attentive. Its a breath of fresh air from Bell road toyota.
9/25/2025
Laurie F. VERIFIED CUSTOMER
Service was completed in a very short time. Diego was prompt and so kind. Thank you.
9/25/2025
F S. VERIFIED CUSTOMER
Totally happy with Tim Zarbock and with the work that was performed on my vehicle. Thank you!