Bell Road Toyota Auto Repair Service

Aaron was very helpful and was able to conduct a thorough analysis, which led to the necessary repairs for my Corolla Cross. I had previously brought it in to Camelback Toyota where they only reset the car both times I brought the vehicle in. Aaron listened to me and made sure to fully investigate the problem and successfully had the faulty gas tank replaced

There was an issue after the oil change and recall maintenance service. The oil or fluid that leaked out spread underneath of my vehicle after driving on the freeway and now all I can smell is burnt oil whenever get out of the vehicle. I asked them to clean it and they said they did, but whenever I park my vehicle after running it, I can smell the oil/fluid burning, and I didn't have that issue before. I do however, appreciate that they found an issue and called me back in for a courtesy.Check to fix the problem. I can't tell you of any other place that would have done that!

Takes care

Let me be very clear there is absolutely no challenge with Alan , he is the most pleasant and spot on service representative i found ,absolutely 5 star ... my major issue with the service as a overall whole from Bell Toyota, few of the things are as listed below - 1. My car issue is not fixed completely 2.intially it was told that its a Passenger side engine mount which i told to get it replaced 3. post delivery still it was same issue 4. again car was taken to garage and still car vibrations are still on in Drive mode while parking brakes are on 5. so i am not sure its due to Engine mounts or something else 6. latter at the time of delivery its being told that this might be due to something else, this as far as we can go fixing it 7. so i am not sure what really is a issue and how it can be fixed ,my issue with the car is still not fixed and not sure was Engine mount was really a issue at first place .. my expectation is i should be given definitive answers on 1. is this car vibration are normal if not its because of so and so reason , i am happy to talk with mechanics working on the same and talk through whats happening around ,again i repeat Alan done his job accurately , but i need complete issue to be fixe like a trusted Toyota official service provider, kindly reach out to me over +****-****-xxxx to talk through in details.

Never had a problem it just was the fact we waited 3 hrs for a oil change…my appointment was for 2:30 and they didn’t even look at it till almost 5:00 I understand if you were busy but it looked slow and no one told us it would be that long. Never had this problem in the past usually very quick

Alan was awesome!! However, in general I think there should be a way to make the oil change for my vehicle not last 7 hours. If there would be any way to communicate that you can confirm a day before or anything like that so the service department could get the part in that was needed. I just think it should be a quicker process or at least communicated differently!

Eduardo was so pleasant and helpful. I understand it’s a busy time, but he was kind, professional and patient with me even when I grew a bit frustrated because I thought I’d be late for work. I will choose him every visit. Thank you so much Sir!

Tim is very professional the best Service Advisor ????????

Some sales woman got too close to me and too personal when I clearly just wanted to sit and watch videos on my phone with my headphones on while waiting. I had been waiting over 4 hrs at that point. She made a rude comment about me "not being friendly" when I simply declined her own rude intrusion into my personal space. If I wanted to talk to sales I would have **** done so.

Alan was very helpful and answered all of my questions. Like all of the other employees I’ve recently worked with, he exemplifies the Toyota excellence in service and professionalism.

This visit was the first time I have seen Anthony and he was very friendly and knowledgeable about my truck. I enjoyed working with him.

Thanks

There was a misc charge on my bill that I didn’t approve. I asked why the price was more than what I was quoted and was quickly shown the bill and told it was sales tax. Upon looking it is labeled misc charge and was roughly $5.

Tony was pleasant to work with, very friendly and helpful.

Everything was fine

Super Service pleasure working with Rick Thanks

Thank you for being honest and friendly. I will definitely return for future maintenance. Thank you also to Rick!

I was told by Mr. Leyva it would be a little over 2 hours to do the $69.95 special. 3.75 hours later, my car was brought up to me. Had I known, I would have taken advantage of the Lyft that you provide.

Waiting for toyota database service records to Be updated.

Mmy car was taken in quickly and care was taken during service. Tim was professional and helpful with my questions