Mr.Alan is very knowledgeable and patient thank you
2/3/2026
Bob B. VERIFIED CUSTOMER
I brought my car in for the 20,000 service nothing needed to be done except an oil change was done. I made a 10:00 AM appointment and arrived 15 minutes early
5 hours later my car was done as I waited in the service center. This was an unacceptable waiting time and I will no longer use this service department again Very unacceptable service experience!
2/3/2026
Cathy C. VERIFIED CUSTOMER
Good customer service. Vehicle was ready ahead of time.
2/3/2026
Mike R. VERIFIED CUSTOMER
The problem I have is when I make an appointment for an oil change and im told it will be 3 hours to complete. By the time it was completed and I drove away it was 4 hours. Completely unacceptable.
2/3/2026
Carol L. VERIFIED CUSTOMER
Messy service
2/1/2026
Farooq I. VERIFIED CUSTOMER
I had purchased my 3 oil change from hatch Toyota in show low, AZ 4 months ago and Alan honored the 1st of the three oil changes at Bell Rd
2/1/2026
Desirea C. VERIFIED CUSTOMER
Great customer service all the other service advisors I have had are so bad
2/1/2026
Ann M. VERIFIED CUSTOMER
Bobbi was very friendly and communicative! Thanks, Bobbi!!
2/1/2026
Phuoc P. VERIFIED CUSTOMER
Your team pretty good
2/1/2026
Sarah P. VERIFIED CUSTOMER
Great work thank you!
2/1/2026
Ernesto G. VERIFIED CUSTOMER
I am not so sure if you add clean oil in my last oil change
2/1/2026
Theresa C. VERIFIED CUSTOMER
Great customer service! Attentative and respectful
2/1/2026
Daniel L. VERIFIED CUSTOMER
Alan was great and professional. Attended to me right away, made things quick and easy.
1/31/2026
Melissa B. VERIFIED CUSTOMER
Been to service 3 times since purchasing my vehicle in July 2025, the first 2 times I was disappointed for various reasons. Alan has redeemed Bell Toyota as far as my service experience is concerned. He’s definitely an asset to your company! I’ll be requesting him each time from now on! Excellent experience today!
1/31/2026
Scott B. VERIFIED CUSTOMER
Great job Tim took care of business not a worry on my end true class act just his job. Well, thanks excellent service.
1/31/2026
Robin C. VERIFIED CUSTOMER
Very good and professional customer service. Thank you.
1/31/2026
Alex B. VERIFIED CUSTOMER
Waiting half a day for a hour oil change is not excepical
1/30/2026
John H. VERIFIED CUSTOMER
I brought the car to do the recalls. Car wasn't running. I was told to pay for one hour for diagnostic. I ended up being five hours and still know diagnostic. I took it to a private shop. I paid $150 and I had the diane diagnostic within one hour.