Thank you for being efficient and easy to work with!
12/6/2025
Victoria G. VERIFIED CUSTOMER
Dissatisfied
12/6/2025
Amanda P. VERIFIED CUSTOMER
I'm very grateful for Rick's help and patience. Thank you so much for all the help!
12/6/2025
Larry A. VERIFIED CUSTOMER
Yes,a good customer service from Tony
12/6/2025
Marianne C. VERIFIED CUSTOMER
Great job
12/6/2025
Robert M. VERIFIED CUSTOMER
When I brought back my vehicle, the problems were resolved quickly.
12/6/2025
Lynn W. VERIFIED CUSTOMER
Not the service advolisors fault but it took 3 hours for a simple oil change. Unacceptable experience from Toyota.
12/6/2025
Alexa O. VERIFIED CUSTOMER
Allen is absolutely amazing! He is Professional, efficient, kind and considerate !
12/6/2025
Michael P. VERIFIED CUSTOMER
This was not a good experience. Several issues that I’d like to discuss. I’ve been here three times and only had one great visit. This one was the poorest of all. I’d like to discuss my experience with someone.
12/6/2025
Christine R. VERIFIED CUSTOMER
Tony I has been my service guy through two trucks and over 22 years. He feels like family.
I bought both of my trucks from you guys. Thank you so much for such excellent service. Tony rules!
12/6/2025
Patricia M. VERIFIED CUSTOMER
I was there 3 hours! For an oil change and tire rotation.
Was not helped upon pulling in… Diego was busy. Others in their offices not with customers. Finally a gentleman, across the driveway from Diego , asked if he could help me. He found my name etc in the database. Then, Diego stepped in.
No complimentary snacks?
Vending machine did not work!
12/6/2025
Dylan M. VERIFIED CUSTOMER
Diego and all the staff at Bell Road Toyota were very friendly and helpful! Thank you for your service and support.
12/6/2025
Jan W. VERIFIED CUSTOMER
Billy is always up beat and always keeps us informed on what is being done to our car. We appreciate his humor and dedication to his job
12/6/2025
Susma B. VERIFIED CUSTOMER
Poor service. I told them to top up all the fluids they didn't do that. And they put someone's key in my key and I have to come back and return it. I had my oil change appointment for 1 pm but I came around 12:20 pm but I had to wait all day for 30 mins service. The oil change was done at 5:30 pm 4 and half hours of time waste. What is the point of make an appointment if you guys cannot finish on time. Every time is the same problem. Poor service.
12/6/2025
Tim A. VERIFIED CUSTOMER
Tony was great.
Thanks for the service
12/6/2025
Yusuf A. VERIFIED CUSTOMER
I had an appointment at 9:30 AM. I arrived on time and met Richard. I told him my AC smelled bad, the wheel pressures were off and unbalanced, and I needed regular annual maintenance. He said okay. I told him I would wait at the dealer, and he said it would take 2 hours. After waiting 3 hours with no update, I went to ask him. He said my phone wasn’t working, but then realized he had entered the wrong number, even though the paperwork was correct. I approved the service, and he said it would take a couple more hours. At 12:30, I checked the Toyota app and noticed they hadn’t even opened the front trunk until 1:40 PM. When I asked again, he said it would be ready in 20 minutes, and only then they started working on it. The car was ready at 2:10 PM. After paying, I noticed the wheel pressures were still the same, so he took the car back and fixed it in 10 minutes. I went in at 9:30 AM and left at 2:40 PM. It was a very bad experience.
11/27/2025
Kathryn Z. VERIFIED CUSTOMER
Great customer service!!!
11/26/2025
Bozena G. VERIFIED CUSTOMER
Excellent job and excellent people took care of me people thank you
11/26/2025
Charles M. VERIFIED CUSTOMER
My interaction with Tony has always been positive.