Bell Road Toyota Auto Repair Service

Diego did a great job but survive took to long when I had a appointment and was on time

I had a great experience with the Toyota service department, thanks to my service representative. Eduardo was professional, knowledgeable, and very easy to communicate with. Everything was explained clearly, the service was completed on time, and I felt confident my car was in good hands. It’s refreshing to work with someone who genuinely cares about customer satisfaction. Highly recommend!

He did everything he could to explain the problem even though I am still waiting for a final part to arrive.

He was so kind. I appreciate it.

Evanlee took the time to answer all my questions & really helped me out with all the questions I had that hadn’t been answered by the other techs in the past. Great service!!

Well done!

Everyone were kind. Gave a lot of great advice on maintaining the car

Nice customer serviceI,mm so happy You so moch.

Everything went smoothly. I had planned a 10:00 time to get my brake pads fixed. They took good of my car and Alan made sure that I had a ride home and then back to Bell Toyota to pick up my car if I had anything negative to say it was just that I went in for brake pads on the back of my car. Got there at 10 o’clock in the morning and really didn’t get my car until 4:30 in the afternoon so it took a lot longer than I thought but I’m I’m grateful the good job.

Tony is the best - we cannot say enough good things.

Tony did a great job. Found my old records. M Really listened to my concerns. No surprises.good rep and good Dealership

Alan, service advisor was very kind and professional. Treated extremely well, informed and everything explained well. I’m just very sorrry I didn’t I didn’t come to Bell Road Toyota 10 years ago. Trish is also a wonderful person and very kind and professional. I feel I’ve been blessed with everyone I met. Keep up the excellent work and blessings to all! This Dealership has gone beyond any of my expectations. Thank everyone. Sharon-LilBit

Billy was great. The time spent there was approximately what I expected.

Eduardo,Thanks Wing Tang

We brought in our 2014 corolla for an airbag recall. When I dropped the car off we went over a few other things like the tpms sensor and how one of the back seatbelts wasn't latching properly. Evanlee had explained that there would be a minimum charge of 185 if we decided to fix anything othe than the recall issue. So we received the long list of what was thought to be needed to fix the car, nothing in the quote talked about the seatbelt issue as something that needed to be worked on. I returned Evanlees call,there was no answer so I left a message saying we didn't want to do anything other than the recall issue. Never received a call back after that. Then when the car was done with the recall work he had explained that they fixed the seatbelt by clearing debris that was in the latch. He explained that it would be a 100$ charge that the technician had to remove the back seat to gain access to take the seatbelt apart. The part I found strange was both my children's carpets were in the back seat, and they were still strapped in just as I left them. So I do believe that Evanlee was lying on the work that needed to be done and we were charged 100$ when we had never agreed upon doing that in the first place. When I questioned him about theses things he was very rude. I paid the 100$ even though I didn't quite agree with the charge. To be charged 100$ to clear debris out of a latch is quite steep. We will be continuing our business with another Toyota dealership in the future.

My wife and I each have our vehicles serviced under Tony. He is a good man and has high credibility.

Said I had a nail in my tire, but, tire shop I purchased the tires said there was no evidence of a nail. Diego was great. Tech, not so much.

Made an oil chang appt. For 11:00am. Was told when making appt. It should tak approximately 2 hours. More tha 4 hours later I left your dealership.

3and half hours to change my oil my service reptiles was great

It took 25 minutes for me to check my truck in for service. Not good