Bell Road Toyota Auto Repair Service

Was not happy with a 400 battery he should have told me I have never paided that much for a battery

I would have preferred if I was assisted with the sun bit application. Instead I did on my phone amount was fully charged to my account and not put on a payment plan. Times are hard and I b am on a fixed income

Thank you so much for your great costumer service and patience. Our family sends much appreciation.

I don’t know why it takes over six hours to get my vehicle worked on. I don’t know why when I leave a message at Bell Toyota. Nobody ever calls back.. I left him a message seeing if they were open tomorrow and what time I could pick it up the next day and I never got a return phone call.

One of the best service advisor on the team, knows how to communicate and works well with customers!

Mirror issue wasn’t fixed Saved settings in the car were messed with Nothing related to the mirror seems to have been done Feels like the car was screwed with and not actually diagnosed or fixed

First class service, every time.

Great service and punctual. thanks

Bill Sparks did an excellent job keeping me informed about the work needed on vehicle and how long it would take. The work was completed on the same day I dropped the vehicle off. I was impressed and plan to come back when work is needed on my car once again.

I had to wait close to 5 hrs for my service on oil change check up. When I called to schedule the appointment they inform me an hour and half. When I got there at 11;30am they said 3 hrs due to employees called out for the day. ( could of called me to reschedule but no they did not). He stated will get me out asap speaking to other customers they were told the same thing. I had to go to Evanlee to see how much longer. Never kept me posted. One customer had an oil change appointment at 1:30pm and was put in 3 hrs. I did speak to Mgr Todd Rebhan regarding my experience he was very polite and listen to my concerns. I don't need a call back since I spoke to Todd.

Would like to thank Alan for his courteous and professional service.

Tony Isselhardt is the best service writer ever. I have known Tony for over 20 years. He is always courteous, professional and knowledgeable. He always goes above and beyond to help me out and to give me the best experience possible at Bell Road Toyota.

Tony's an excellent service writer and takes good care of my car as well as my husband's truck and has for many years.

Ricky was great

Outstanding customer service. Mr. Parea was very helpful and answered all of my questions. Thw entire staff was friendly and truly made me feel welcome. I’m a Bell Road Toyota fan for life and won’t trust anyone else with my car needs. Many thanks and Happy Holidays! Very Tespectfully, Ruben

Alan was outstamding. Thank you!

Allan Tarin surprised me with his professionalism and overall good attitude.

Good ????

Evenly did a fantastic job on great customer service and a personable customer experience. He informed me of our vehicle status and apologized when the initial time frame to complete the service was not met. The part that I was not completely satisfied was when we picked up our vehicle after service, I had asked if the battery had been disconnected and the idle relearn was set as the service indicated that computer reprogram was done. He mentioned that you he technician who serviced it would have taken care of it if it needed it done. I mentioned this because we had our other Toyota serviced last month not knowing they had disconnected our battery and did not do an idle relearn and my wife took the car and it died right after pulling out into the road of traffic. We managed to get the car to the side of the road and I came and did an idle relearn and that solved the issue. Now we were told yesterday when we picked up our vehicle that it should be ok and my wife drove the vehicle off the lot and it died at the stop light right on Bell road. It started again and died when pulling into our street (we live about a mile from Bell Toyota) I followed her home and did an idle relearn on the vehicle and that solved the issue. I called Evenly then and told him the situation. He immediately apologized and asked if we needed a tow. I said that we got the vehicle home and that I was doing the idle relearn and it solved the issue. I mentioned that we were alright but if they had said this to someone else who did not know what to do and were left stranded on the road right after leaving the dealership, they probably would be very frustrated with the service.

My car never got serviced.... I was told 2hr to 2hr and 15min max. At 2.5 hours I asked when my car would be done. I was told it wasn't even started and it would be another 1.5 hours. 4 hours for an oil change and at no point in this process this was communicated to me. I was the one who had to ask after the original time I was given expired. I wouldn't have sat there waiting 2.5 hours had someone just had enough professionalism to be honest and COMMUNICATE. I ended up leaving after waiting 2.5 hours with the only response being "well the guys are getting screwed over today." . I'd be much more understanding of that if the employees being "screwed over" could have been communicated to me up front so I could have rescheduled for another day since I knew I did not have 4 hours to wait on an oil change that day. This has been an ongoing problem to the point I dread oil change days, but this time was particularly bad. Just please start being professional and honest with people.