Diego did a fantastic job of communicating with me. He has excellent customer service. I work in an industry where I scheduled projects and work with different types of people and vendors. I can see that Diego stands out. I have been to Bell Road Toyota before. I was impressed with his work.
2/24/2026
Patrick M. VERIFIED CUSTOMER
None
2/24/2026
Mariana M. VERIFIED CUSTOMER
Thanks Diego for making the experience great when the other service advisor didn’t show up.
2/24/2026
Wayne N. VERIFIED CUSTOMER
It would be nice if you could finally update your data to show my husband Wayne died in 2022. I have asked several times but still get messages addressed to Wayne only.
2/24/2026
Jaqueline H. VERIFIED CUSTOMER
Fast check in, everyone was very nice and helpful
2/23/2026
Jackie P. VERIFIED CUSTOMER
I was expecting a normal 45 min to an hour oil change/tire rotation. I waited for 3 hrs without any updates or explanation that it would take longer because they didn’t have the filter for my vehicle. I had even asked for a status update through the link that was texted to me and there was no response.
2/22/2026
Karla J. VERIFIED CUSTOMER
It seems unreasonable to me that it takes almost 3 1/2 hours to get an oil change and tire rotation. They should not schedule as many appointments if that is causing a delay in getting people in at their scheduled time.
2/22/2026
Bethelyn M. VERIFIED CUSTOMER
Anthony was a great service member. What isn’t great is an oil change and nothing else taking three hours. My boyfriend or I could have changed it faster at home. I wouldn’t have waited at the dealer if it would have taken that long. 3 hours for an oil change is ridiculous. My Subaru at camelback takes 45 minutes and they do an inspection too!
2/22/2026
Peggy W. VERIFIED CUSTOMER
All staff was great. Efficient, polite, etc. only problem was music in waiting room. Loud and rap, head banging music. Made it very difficult to read or use cell phone
2/22/2026
Merna H. VERIFIED CUSTOMER
He is such a darling Thank you Tim.
2/21/2026
Hipolito C. VERIFIED CUSTOMER
Issue was not resolved.
2/21/2026
Gregory L. VERIFIED CUSTOMER
Service advisor was great. Repairs were done to with oem parts. Thank you.
2/21/2026
Gene N. VERIFIED CUSTOMER
Very pleased with the service and with Tony's advice on what did an didn' need to be done.
2/21/2026
George M. VERIFIED CUSTOMER
Great staff, courteous and very professional.
2/21/2026
Ryanne R. VERIFIED CUSTOMER
A grease stain was left in the driver seat upon picking up the vehicle. I notified a worker and he sent my car to detail so it could be removed. About 20 mins later he brought the car back and said I was good to go and walked away. The stain was still there. My husband had to bring it back later that afternoon for it to be detailed again and even then the stain is still slightly visible. I’m extremely upset that I buy a brand new car from you guys and it gets a stain during the first service. The least you could do is put down a protective barrier when servicing it.
2/21/2026
Carl C. VERIFIED CUSTOMER
Great personal, service thanks
2/21/2026
Amel Z. VERIFIED CUSTOMER
Anthony is always great and helpful.
I hope you pay him well. Seriously.
2/21/2026
Miriam C. VERIFIED CUSTOMER
Wouldn’t honor the warranty
I paid $100 for two air filters
They owe me two caps for the back of my tires that were on there when I came in.