I’ve been seeing Tony for several years with my Corolla’s service, he’s a great guy and I have complete trust in him. I wouldn’t want to go to anyone else…
1/21/2026
Deborah B. VERIFIED CUSTOMER
Complete lack of GOOD customer service. Coupon for synthetic oil change was worded in a way that made me believe the total was what was on the coupon. I've never been charged extra for my vehicle which apparently takes more than some other vehicles. Also I had to ask for information on stuff that I needed looked at. Still very hard to get through to the service department even when I left a message. Not the first time I've had to deal with that.
1/21/2026
Jill T. VERIFIED CUSTOMER
Tim was great. He went the extra mile for me. It seems like this service takes quite a long time with me being there over two hours for an oil change and a tire rotation.
1/21/2026
Dorothy M. VERIFIED CUSTOMER
Tony has always been honest n has always been my service guy..wouldn't have anyone else...just absolutely great..!!
1/21/2026
Sarah D. VERIFIED CUSTOMER
Not my advisors fault but waited 5 hours for an oil change despite having an appointment. Dropped off my car at 10 AM and car wash actually pulled into service until 3 hours after drop off so what is the point of having an appointment. Advisor Anthony was very polite and thanked me for my patience
1/21/2026
James T. VERIFIED CUSTOMER
When I made the appointment for an oil change I was told to expect it would take about 90 minutes. I confirmed this when I checked in. After 2 1/2 hours I had no information so I went to the service advisor who told me that it was “being worked on” and would need another 40 minutes. Later on I was told that the battery needed replacement, requiring another 20 minutes. I showed up on time for my 90 minute appointment and I wound up waiting 3 1/2hours for work that should not reasonably take more than 30 minutes.
1/21/2026
Gail H. VERIFIED CUSTOMER
Tim listened to my concerns and made sure they were addressed.
1/20/2026
Nankyun Y. VERIFIED CUSTOMER
Diego was friendly and professional. He explained what was done and what was recommended for the future services.
1/20/2026
Miguel P. VERIFIED CUSTOMER
Diego was awsome. Very satisfied with the service I received.
1/20/2026
Sezan O. VERIFIED CUSTOMER
Thank you Tim for exceptional service. I appreciate all your help and taking care of my vehicle today . You made it easy for me and were on top of everything with communication from notifying me on my vehicle and what needed to be fixed , also assisted me with getting to my job and back with uber and Lyft Made it easy and stress free for me . I’m not one to leave feedback or reviews much but I will leave them for people who truly deserve them for being a great person and providing great service for me and treating me kindly, and respectfully . I’m very happy bellroad Toyota was able to be fix my car . For all these reasons I will return back to this location. Thank you.
1/20/2026
Leonnyta H. VERIFIED CUSTOMER
Excellent customer service from Billy. Thank you
1/20/2026
Heather A. VERIFIED CUSTOMER
It was an awful experience and my truck runs worse than before.
1/19/2026
Cindy A. VERIFIED CUSTOMER
He went above and beyond to make sure my service was handled efficiently and quickly. Great communication to let me know what was tested and needed. Thank you so much for your exceptional customer service?
1/19/2026
Michael W. VERIFIED CUSTOMER
Appointment for oil change was at 2:30. At 5:45 still hadn’t started the service. I took my car back and left, unserviced. Last time I’m using you.
1/18/2026
Donna W. VERIFIED CUSTOMER
In my opinion, you're asking about my feedback with regards to the wrong person. I have no issues with Eduardo. I have an issue with the tech, Daniel G, that performed the service on my truck on January 10. I came in for several routine maintenence tasks, one being an oil change. After all services were done, I had to return on Thursday, January 15th due to an oil leak as a result of the drain plug not being installed properly. This should have never happened had he done his job. It's left me wondering if he completed the other service requests. I'm seriously debating if I should find a different dealership to have my truck serviced. I've been a customer of Bell Road Toyota for 5 years. I bought my truck there. I don't need this added stress in my life or the inconvenience of having to return to get something corrected that was not done right.
1/18/2026
Helio R. VERIFIED CUSTOMER
Eduardo is a pleasure to work with and always professional.
1/18/2026
Dan B. VERIFIED CUSTOMER
Worst Service ever, sat there for a waiter appointment for 3 hours and they never touched the vehicle, wasted my entire afternoon
1/18/2026
Gina J. VERIFIED CUSTOMER
Great experience
1/18/2026
Parnel D. VERIFIED CUSTOMER
A.C. Is professional and an asset to the service center. Excellent customer service.
1/17/2026
Eric E. VERIFIED CUSTOMER
Thank you for completing our service with the thoroughness and updating us as the service progressed.