Declan did a great job. My frustration was with total time to diagnose, troubleshoot, and fix the problem with a brand new vehicle I bought six months ago.
1/9/2026
Marshi M. VERIFIED CUSTOMER
Gary is awesome definitely goes above and beyond
12/21/2025
Howard B. VERIFIED CUSTOMER
Joel did a great job in getting us in and our car fixed
12/20/2025
Jesse S. VERIFIED CUSTOMER
Mr Harmer is outstanding when it comes to service he has always went above and beyond to make sure my service is A1. The staff is always friendly and curious thank you all.
12/19/2025
Martin L. VERIFIED CUSTOMER
Prompt and efficient
12/17/2025
Gary W. VERIFIED CUSTOMER
None
12/17/2025
Vincent G. VERIFIED CUSTOMER
Declan was great 10 stars
Vcg
12/16/2025
Donna W. VERIFIED CUSTOMER
knowledgeable, professional and considerate.
12/15/2025
Jorge R. VERIFIED CUSTOMER
Marcos Lopez is an exceptional customer service specialist. His professional knowledge is above all. He is an example for others to emulate.
12/15/2025
Carol T. VERIFIED CUSTOMER
I would of like a Genesis mechanic.
12/13/2025
Akisha H. VERIFIED CUSTOMER
Joel was amazing as always!
12/12/2025
Scott S. VERIFIED CUSTOMER
Declan provided outstanding service. Although the dealership will no longer be a Genesis location after the 20th, they were one when I originally called, and I’m thankful I finally convinced the GM to honor that. Resolving that issue so I could have my vehicle serviced under warranty and prepared for trade‑in was invaluable, especially as I prepared to leave the Genesis family after this service visit.
Thank you, Declan, for the excellent service, and thank you, Mike, for your understanding and assistance in getting everything resolved.
12/11/2025
Michael H. VERIFIED CUSTOMER
Tilita was superb through the whole process. Start to finish.
The service was not a great experience. Tires were deflated and we needed to come back to set back to normal. Not logical that the pressure was down 10 psi in three tires. Also the vehicle is saturated with a gasoline smell. We tried to air it out all the way home (2 hours+) but still smelled up the garage overnight and wreaked. The gasoline smell is still permeating the car 2 days later. I have checked for a gas leak but there is nothing on the ground below the car. Something is definitely wrong.
12/11/2025
Edward S. VERIFIED CUSTOMER
Joel is the best
12/6/2025
Michael W. VERIFIED CUSTOMER
Except service from everyone in the entire team. Took the time necessary to explain every issue and give recommendations to address very issue for my 2023 G90 e-SC, everything was explained in an easy to understand systematic way and which issues needed immediate attention and which I could hold off on to maximize the vehicle, as well as my wallet. Thank you so much to the entire team
12/6/2025
Daniel M. VERIFIED CUSTOMER
All is good
12/1/2025
Faith C. VERIFIED CUSTOMER
Great service!
11/26/2025
Marshi M. VERIFIED CUSTOMER
Gary is awesome and very helpful always gets the done job
11/24/2025
John J. VERIFIED CUSTOMER
Joel did an outstanding job in explaining the problem with my vehicle and keeping me updated on the progress of the repair work.
11/23/2025
Gary Q. VERIFIED CUSTOMER
We purchased our 2025 Genesis GV70 from Genesis of Fayetteville and have been very satisfied with their professionalism and dedication throughout the purchase process and after.