Follow up and direct communication with Joel was excellent
11/21/2025
Bernadette M. VERIFIED CUSTOMER
Very satisfied with Joel and Kelly is awesome. ❤️
11/21/2025
Heidi L. VERIFIED CUSTOMER
Joel is the best. Very pleasant Goes above and beyond
11/20/2025
Christopher C. VERIFIED CUSTOMER
Kellie Hickey was extremely informative and explained each step through the process.
11/18/2025
Michael G. VERIFIED CUSTOMER
Joel was attentive, efficient, courteous and knowledgeable. He made our visit a pleasant one and totally stress free!!!
11/18/2025
Randell H. VERIFIED CUSTOMER
Excellent service in a timely manner. Top quality customer service. I will be back.
11/16/2025
Pamela T. VERIFIED CUSTOMER
Job very well done.
11/15/2025
Kim W. VERIFIED CUSTOMER
Waited 3 hours with an appointment.
11/14/2025
Darrell A. VERIFIED CUSTOMER
Kellie is one of the bright spots of the operation!
11/12/2025
Ray L. VERIFIED CUSTOMER
Took 1.5 hours for a less than 30 minute fix. Travelled 2+ hours to be first in line. Could not charge vehicle during 1.5 hour repair.
11/11/2025
Jennifer S. VERIFIED CUSTOMER
Always happy with the service I receive from Ms. Tate.
11/10/2025
Cathy N. VERIFIED CUSTOMER
Joel is awesome to work with, he always take extra care of me when I bring my vehicle in for services. I truly appreciate having Joel as my go to person.
11/9/2025
Shanda T. VERIFIED CUSTOMER
Joel was excellent. My husband even had a little accident getting out of the car. He got dizzy, and you stepped in to help him. He did not have to do that, but he chose to do that. Actually, he is the only one that helped with other people standing there. I will not go into detail what happened but thank you Joel for being there. He did a great job at having my car serviced and getting my car washed in a decent time. Joel is a positive for your leadership and your service department. Kudos to Joel.
11/9/2025
Saywakram B. VERIFIED CUSTOMER
Great customer service
11/9/2025
Victoria G. VERIFIED CUSTOMER
Kellie was fantastic and the only advisor to actually text and communicate with me during my time coming to Lee Hyundai of Fayetteville. I previously had some negative opinions up until working with her and so I would work with her again 10/10. Thank you Kellie for excellent customer service and upholding the Genesis brand. You are awesome.
11/8/2025
Grace C. VERIFIED CUSTOMER
Joel is always efficient and professional
11/8/2025
Joe B. VERIFIED CUSTOMER
Customer representative/service technician greeted me upon arrival for my scheduled appointment and quickly listened to reasons for need for service. Was kept abreast of service completion along with recommendations for additional service. Pricing for service was fully explained and was thanked for choosing dealership to complete needed work.
11/7/2025
Paul E. VERIFIED CUSTOMER
As soon as I arrived Kellie greeted me with a smile. Throughout the time my vehicle was being serviced she kept me informed with excellent communication. My overall experience was outstanding!!!
11/5/2025
James L. VERIFIED CUSTOMER
I felt the amount time that it took (4 business days) to replace a battery was much longer than I expected. When picking up my car my friend wanted to see what the GV70 battery looked like. We opened the hood and to my surprise the battery cover had not been installed. I am sure had I just left that no cover might not have been goos for the new battery. It was just dumb luck that we looked under the hood.