My advisor was very helpful. His name is Joel. He was nice and answered all my questions.
10/24/2025
Jaymie E. VERIFIED CUSTOMER
Very much appreciated Gary’s suggestion that I check with my car insurance company to see if they covered the cost of repair. Gary was very good at working with the adjuster directly to show the vehicle’s damage and the cost of repair. The work got done within a week with minimal fuss needed on my end. Appreciated Gary’s work and will definitely be asking for him next time I need a repair.
10/24/2025
Sharon R. VERIFIED CUSTOMER
Joel ans talitha are customer friendly and professional and speedy service
10/24/2025
Woodrow P. VERIFIED CUSTOMER
Declan is truly a professional advisor.
10/23/2025
Tom M. VERIFIED CUSTOMER
Everyone there from the Mid I arrive was accommodating and very friendly and professional fantastic customer service and Joel was great and explained everything to me what had been done. Thank you for a job. Well done.
10/21/2025
Sandra B. VERIFIED CUSTOMER
Service rep was very professional
10/21/2025
Pat S. VERIFIED CUSTOMER
Great customer service as always
10/21/2025
Donald P. VERIFIED CUSTOMER
Great guy!
10/20/2025
Quinton M. VERIFIED CUSTOMER
First I was lied to from the beginning. I was told the clicking noise coming from my car was normal. But the car had never made that noise before. after I wouldn't take that lie for an answer, I was told by Marcos that he would talk to the tech that checked my car. after not hearing back from him I reached out for an answer. I was then told they would be keeping my car for the next 2 days because they had other tickets to catch up on before they got back to my car. 5 days later I reach out to Marcos the service advisor and still nothing had been done to my car. after I requested to speak to the service manager then I started getting updates about the car. I called the service manger twice with no answer. after 11 days of having my car I was then told they no longer hear the noise and there isn't anything they can do to help. If the technician would have done his job on day 1 everything could have been resolved.
10/18/2025
Randy D. VERIFIED CUSTOMER
Kelli did a great job keeping me informed on my car's status and was great in returning my calls and answering any questions I had.
10/18/2025
Kenneth G. VERIFIED CUSTOMER
As usual, service was excellent. Service Department waiting area needs new furniture that is comfortable.
10/18/2025
Harry D. VERIFIED CUSTOMER
Excellent service
10/17/2025
Dave S. VERIFIED CUSTOMER
Outstanding service. The person handling me was very courteous and professional. Make sure you keep her.
10/17/2025
Helen S. VERIFIED CUSTOMER
The experience at Genesis was very professional, very friendly and courteous made me feel special thank you
10/16/2025
Larry J. VERIFIED CUSTOMER
I drove to your dealership from Wilmington hoping to get my horn fixed and my hood emblem replaced. The emblem was never ordered from the last service completed and the horn was not in stock. I called a couple of days before arriving and indicated that my horn was not working. This is the second time the horn failed which is a safety issue.
10/16/2025
Jeanette G. VERIFIED CUSTOMER
Declan handled all my needs for my vehicle. Thank you so much!
10/16/2025
Morris B. VERIFIED CUSTOMER
Mr. Dee Mott was awesome and Gary Wall:)
10/15/2025
Marian C. VERIFIED CUSTOMER
Awesome service
10/15/2025
Don M. VERIFIED CUSTOMER
Marcos and the service were excellent! As expected.