This is now the second time in a row that I have brought my car to get an oil change and the bottom panel has not been secured back into place. While driving home, I heard a scraping sound. When I got home I looked under my car and saw the panel hanging down yet again. This needs to be corrected and stopped so it does not happen again. I do not have the equipment to fix the issue and I should not have to. The parts of the vehicle should be put back together to ensure no damage is done to my car!
4/6/2026
Craig R. VERIFIED CUSTOMER
Rose was great. Very informative and kept me appraised of work being done.
4/5/2026
Jeffrey B. VERIFIED CUSTOMER
Zack is great always going above and beyond what is needed. Very professional and knowledgeable.
4/5/2026
Todd A. VERIFIED CUSTOMER
My appointment was for 10:30am. Oil change. My 2017 Toyota Tundra was ready at 3:04pm. 4 and a half hours later is pretty bad. Then asked if I wanted other things to be serviced. Then said I owed money for an oil change after I paid $250 in February for the 3 oil change package deal. It’s gonna be hard for me to come back here. I’m still owed oil changes for unfortunately I guess I do have to come there again. I’ll get the ones I’ve already paid for and that’s it for me.
4/5/2026
Albert M. VERIFIED CUSTOMER
They kept my truck overnight because they didn’t have time to finish it, however they did have time to work on all kinds of other things on it to try and upsell me on fixing other things that I never asked for. I feel like maybe if they wouldn’t have spent the time doing those things I never asked them to do I may have been able to have the truck back the same day. Also, they never told me they weren’t going to finish it that day. I just found out when they were closed and never called me to pick it up or arrange a ride for the rest of the night and the following morning.
4/5/2026
Caitlin S. VERIFIED CUSTOMER
He was great
4/5/2026
Steven H. VERIFIED CUSTOMER
The service was ok, but when I got my truck home it had greasy hand prints on the hood and fenders.
4/5/2026
Shama S. VERIFIED CUSTOMER
I had my car battery replaced in 6/20/24 and it had full coverage for 2 years which would have been 6/26. Then why did I have to pay for it again. You have the records. I need to be reimbursed. This is not the way to treat your old costumers Please let me know soon .
4/4/2026
Timothy C. VERIFIED CUSTOMER
Dante and Dakota were very helpful, professional and polite while helping me get a Tri-fold bed cover for my Tacoma. Great employees!
4/4/2026
Judy P. VERIFIED CUSTOMER
I appreciate the maintenance on my car.
4/4/2026
Teresa R. VERIFIED CUSTOMER
My Tech, Rose, kept me informed of what was going on with my car. From check in, to my questions about parts and services she did great. You have a gem with her.
4/4/2026
Larry B. VERIFIED CUSTOMER
Dropped car off before 9:15 appt. Asked if it would be done by 12 explained it’s a delivery vehicle and we needed it back to run deliveries. Called at 12:10 was told everyone was at lunch and no one could help me. Drive out there anyways at 12:30 car was parked in side parking lot done but had not been notified.
4/4/2026
Sharon H. VERIFIED CUSTOMER
I was on time, if not a bit early, for the scheduled appointment for work on my Prius. I was told the wait for the completion of the work would be two hours, which it did take plus a few minutes. I think two hours is too long a wait for a scheduled job. There were several cars ahead of me and many cars behind me when I arrived. That makes me think that you might have overbooked the 1:30 PM time slot or some unscheduled cars were put ahead of my car.
4/3/2026
Thomas K. VERIFIED CUSTOMER
Incredible service and explained everything thoroughly
4/3/2026
James F. VERIFIED CUSTOMER
Loved how easy it was to make an appointment. I really appreciate y’all working around my work schedule allowing me to make an appointment after work instead of having to leave my job early! Everyone was friendly and polite. I’m also impressed with the time it took to service my truck! I was expecting to sit and wait for at least 2 hours. However I was finished within an hour. I really appreciate the great customer service! I always recommend Allen Toyota to my friends and will continue to do so.
4/3/2026
James M. VERIFIED CUSTOMER
I had my 10000 mile service done. I understood that the oil would be changed and my tires rotated. No one told me what was done to the car and my receipt states that the oil was changed only and no mention of tires being rotated. I do not know if they were rotated or not.
4/3/2026
Paulette R. VERIFIED CUSTOMER
Dante was super nice . He was very helpful.
4/3/2026
Donnie B. VERIFIED CUSTOMER
Takes. T0 Long .
4/3/2026
Scott S. VERIFIED CUSTOMER
Zach took the extra effort for an oil change and discussed extra maintenance that may be required forthe GR Corolla down the road. Thx.