The service for the oil change was fine as far as I know but some things were changed. My connection to my phone disconnects itself when I turn the engine off, the Google assistant is now a male voice, etc. I have no idea why things would be changed without my knowledge. Odd!!
4/3/2026
Deborah D. VERIFIED CUSTOMER
Donnie was a pleasure to work with. He answered all my questions that I had. He’s very knowledgeable. Debbie
4/1/2026
Betty S. VERIFIED CUSTOMER
Donnie was personable and kind. He made sure I was fully informed.
4/1/2026
Tiffany T. VERIFIED CUSTOMER
Donnie was very helpful and provided excellent customer service in addition to the guy who came out to find a lug lock for my Lexus. They saved me a trip from traveling to mobile or New Orleans and I greatly appreciate the service. Thank you.
4/1/2026
Doyle T. VERIFIED CUSTOMER
I scheduled an appointment @ 0900 and dropped the vehicle off the night before. Confirmed the service before noon was still not able to leave until 1600. Completely satisfied with the service. I think we could do better with shop scheduleing thank you for allowing me to vent
4/1/2026
William D. VERIFIED CUSTOMER
Mr. Diket was very good!
4/1/2026
Shane H. VERIFIED CUSTOMER
Will be looking for it
4/1/2026
Kellie B. VERIFIED CUSTOMER
You guys helped me so much by giving me an Uber ride home but you guys really impressed me when I reached out to yall for help with gettin back to the lot to pick up my car. Yall were happy to give me yet another free uber ride to pick my car back up and im very grateful and thankful to yall for that!
4/1/2026
Doreen D. VERIFIED CUSTOMER
Jaylen was very professional and courteous. He checked on me while I waited and let me know it shouldn’t be much longer to get my vehicle. You are lucky to have him on your team!
3/31/2026
Yolanda R. VERIFIED CUSTOMER
I’d like to thank Jay Allen and all the great staff for assisting me this crazy day. Started with an oil change that turned into a dash light emblem of a seatbelt. After a few hrs and a seat that was moved to replace a cabin filter, the sensor thought their was someone in the seat. Yes it went away when the belt was latched. But take it out and the light and chimes were electrified with nobody in the chair. Thanks to everyone that I talked with, the efforts were much appreciated although my face may have showed something different. So keep up the good work, ive lived all over the good ole USA and your one of the best dealerships I have ever visited for service…job well done everyone. Zach, I appreciate you sir
Good day.
3/31/2026
Hillary D. VERIFIED CUSTOMER
My advise never called me to let me know my car was ready and never went over the multi inspection results. I wasn’t quoted by anyone. Also I had to ask the advisor helping me twice to check on a rental car for me.
The lady who helped me with getting a rental car was absolutely phenomenal! Top tier customer service. I think her name was Taylor!
3/31/2026
Warren W. VERIFIED CUSTOMER
Good experience
3/30/2026
Jewel C. VERIFIED CUSTOMER
I was there for almost 3 hours for an oil change. My appointment was at 8:15 and I did not get out of there until almost 11. I have never waited over an hour at JAllen for an oil change and was very disappointed in the service on this day
3/30/2026
Stanton G. VERIFIED CUSTOMER
Thank y'all for your quick response
3/30/2026
Courtney J. VERIFIED CUSTOMER
Donnie was great
3/30/2026
Cheryl M. VERIFIED CUSTOMER
Donnie and crew did fantastic 5 STARS!
3/30/2026
Anne G. VERIFIED CUSTOMER
Jaylen is a valuable asset to J Allen Toyota. Kimd, thorough and knowledgeable. I enjoyed him him my point of contact. Anne G
3/29/2026
Gayle V. VERIFIED CUSTOMER
I like working with Zach because he is very professional and helpful
3/29/2026
Barbara G. VERIFIED CUSTOMER
Zac Eliotte was very attentive. Very pleased
3/29/2026
Hunter Y. VERIFIED CUSTOMER
A coupling of integrity and communication found at every level, small or large, of any functional group can take quality higher. I'm certain this could have helped with or prevented a number of problems I have experienced since buying my car.