Excellent communication, Professional team. Technicians seem to be first class. Will snd have shared this opinion with others.
5/29/2026
Sebrina H. VERIFIED CUSTOMER
Zach was great!
5/29/2026
James M. VERIFIED CUSTOMER
Great customer service
5/29/2026
Luke B. VERIFIED CUSTOMER
Zach was awesome he did everything he was supposed to
5/29/2026
James B. VERIFIED CUSTOMER
The service writer was disappointing. He didn't meet me with courtesy, but more of a scalding that I didn't make an appointment and stated they would have 300 customers a day if they took people without appointments. I understand an appointment for a repair, but I simply needed an oil change. He also pushed to have the tires rotated and I don't even have 1,000 miles on my new tires. I have used Bert Allen and J Allen for many years, but I don't plan on coming back. It also took an hour and a half and I feel the service tech had me wait since he wasn't happy with me "not making an appointment" and he had questioned me and said, "So you are refusing a tire rotation?" He might be a hard worker, but he needs refinement on his personal communication skills. He could cost you loyal customers.
5/29/2026
Tracy B. VERIFIED CUSTOMER
Great job.great recommendations. Thank you Rose
5/28/2026
Brian B. VERIFIED CUSTOMER
You recommended new tires last week; I immediately made appointment for this week. I went in for service and waited for over 1.5 hrs only to be told we are sorry, WE ARE OUT OF STOCK ON YOUR TIRES. Then had to wait additional 15-20 minutes for them to put my old tires back on my car before leaving.
Worst service in my history of dealing with J Allen Toyota.
5/28/2026
Dorothy B. VERIFIED CUSTOMER
Johnathan was a great Sales rep and service advisor. Ever since I started buying Highlanders in 2007, any service work that was done was followed by the car being vacuumed and often washed. Sadly since I've been coming here in Gulfport that was not offered and when I asked for it I was told it's not done. However, Johnathan stepped up and said he would see if at least they would vacuum the vehicle. That was a plus and I was very pleased with his managing my service today. I was especially disappointed when asking for that and it was denied in the past after I was responsible for 2 new customers buying that day I came in to get my new 2024 Highlander. All other dealers offer that when their customers come in for service. At the very least vacuuming is a part of the service. I believe the Manager and Jay Allen should consider this after a service or repair visit.
5/28/2026
Angel N. VERIFIED CUSTOMER
I bring the car for a problem with the bottom cover on Tuesday and today Wednesday I noticed it wasn't fixed properly, I gonna call tomorrow Thursday morning to bring the car again
5/28/2026
Julie P. VERIFIED CUSTOMER
Zach ensured that all of my many questions were answered and he was very thorough in providing the information. It is nice to experience someone who is knowledgeable and provides great customer service.
5/28/2026
Dustin D. VERIFIED CUSTOMER
Jonathan was excellent as always and is a valued member of J Allen’s team
5/27/2026
Glenn P. VERIFIED CUSTOMER
Perfect an professional service
5/27/2026
Pamela B. VERIFIED CUSTOMER
The triangle with an exclamation point was still highlighted when I cranked my car after it was serviced
5/27/2026
James D. VERIFIED CUSTOMER
Service was overpriced.
5/27/2026
Holly C. VERIFIED CUSTOMER
Donnie was great and the servicing took exactly one hour. Which was a pleasant surprise.
5/27/2026
Daniel B. VERIFIED CUSTOMER
It was nice you guys provided a ride for my wife and girls to get home after dropping off vehicle. The bill was worth finding out what was wrong with my Jeep. Had the estimate not been so high, I would have had the work done, but I'm perfectly capable of doing the repairs at home myself, so that's what I'll do this time.
5/27/2026
Precious D. VERIFIED CUSTOMER
I always have a great experience when I bring my car in for service. Jaylen Peters is professional, friendly, and always makes sure I’m taken care of quickly. I really appreciate how he gets me in and out without a long wait and always provides excellent customer service. He goes above and beyond for his customers, and that’s the reason I continue coming back. Highly recommend!
5/26/2026
Susan B. VERIFIED CUSTOMER
Rose & Jaylen were great! Rose communicated the entire time.
5/26/2026
Melissa S. VERIFIED CUSTOMER
Great service.
5/25/2026
Duncan M. VERIFIED CUSTOMER
I dropped the car off at 10 AM , finally called at 2:07 to find out what was going on, and received the vehicle checkpoint list at about 2:20. I was under the impression that it would be done in a couple of hours, but finally got the call to come pick it up after3.
Not sure what happened in the interim. No communication of delay. Thanks, Duncan.