I’d like to thank Jay Allen and all the great staff for assisting me this crazy day. Started with an oil change that turned into a dash light emblem of a seatbelt. After a few hrs and a seat that was moved to replace a cabin filter, the sensor thought their was someone in the seat. Yes it went away when the belt was latched. But take it out and the light and chimes were electrified with nobody in the chair. Thanks to everyone that I talked with, the efforts were much appreciated although my face may have showed something different. So keep up the good work, ive lived all over the good ole USA and your one of the best dealerships I have ever visited for service…job well done everyone. Zach, I appreciate you sir
Good day.
3/31/2026
Hillary D. VERIFIED CUSTOMER
My advise never called me to let me know my car was ready and never went over the multi inspection results. I wasn’t quoted by anyone. Also I had to ask the advisor helping me twice to check on a rental car for me.
The lady who helped me with getting a rental car was absolutely phenomenal! Top tier customer service. I think her name was Taylor!
3/31/2026
Warren W. VERIFIED CUSTOMER
Good experience
3/30/2026
Jewel C. VERIFIED CUSTOMER
I was there for almost 3 hours for an oil change. My appointment was at 8:15 and I did not get out of there until almost 11. I have never waited over an hour at JAllen for an oil change and was very disappointed in the service on this day
3/30/2026
Stanton G. VERIFIED CUSTOMER
Thank y'all for your quick response
3/30/2026
Courtney J. VERIFIED CUSTOMER
Donnie was great
3/30/2026
Cheryl M. VERIFIED CUSTOMER
Donnie and crew did fantastic 5 STARS!
3/30/2026
Anne G. VERIFIED CUSTOMER
Jaylen is a valuable asset to J Allen Toyota. Kimd, thorough and knowledgeable. I enjoyed him him my point of contact. Anne G
3/29/2026
Gayle V. VERIFIED CUSTOMER
I like working with Zach because he is very professional and helpful
3/29/2026
Barbara G. VERIFIED CUSTOMER
Zac Eliotte was very attentive. Very pleased
3/29/2026
Hunter Y. VERIFIED CUSTOMER
A coupling of integrity and communication found at every level, small or large, of any functional group can take quality higher. I'm certain this could have helped with or prevented a number of problems I have experienced since buying my car.
3/29/2026
Terry B. VERIFIED CUSTOMER
As usual he is always excellent and professional
3/29/2026
Carroll F. VERIFIED CUSTOMER
Results were 'all good'. Last visit I denied an air/cabin filter change. Brakes are squeaking.
3/29/2026
Theada B. VERIFIED CUSTOMER
It would be nice if they would go by your appointment time and not tell you that they are short staffed
3/28/2026
Brett K. VERIFIED CUSTOMER
Rose is fantastic. She is very helpful, friendly and explains everything. I’ve texted after hours before and she has always responded with an answer. Thanks Rose!
3/28/2026
Christy H. VERIFIED CUSTOMER
You have a wonderful team. Thank you!
3/28/2026
Elizabeth M. VERIFIED CUSTOMER
Wait time was 2 1/2 hours long…why make an appointment if it’s going to be that long?
3/28/2026
Cole D. VERIFIED CUSTOMER
Dante was great, amazing service.
3/28/2026
Christopher R. VERIFIED CUSTOMER
Explained everything done to my car in easy to understand terms
3/28/2026
Joshua D. VERIFIED CUSTOMER
Wrong sticker for next service on inside (states next service at 56k, but vehicle was just serviced at 70k) and tire pressures were not corrected (all varied and low). Additional services quoted at an absolutely astonishing price ($170 minimum electrical charge to evaluate and/or delete data on storage card for dash cam, and $370 for fuel system treatment service).