Rose as always gives us the best customer service!! She really makes us feel cared about and valued.
4/16/2026
Richard C. VERIFIED CUSTOMER
Thank you for the great work.
4/16/2026
Sara R. VERIFIED CUSTOMER
Jonathan was great from start to finish. Great customer service, gave updates and advice on a service deal i didn’t know about. Thank you Jonathan
4/16/2026
Angela C. VERIFIED CUSTOMER
I was very satisfied with the customer service
4/16/2026
Paul B. VERIFIED CUSTOMER
Donnie is awesome! Great customer service. Because of people like Donnie, I bought my 2nd Tacoma fromJ Allen and plan to by my 3rd from J Allen when it's time because of the way I'm treated here!
4/16/2026
William L. VERIFIED CUSTOMER
Dante is fantastic he kept me informed on my vehicle status is very knowledgeable about the service departments ability to get me back on the road quickly
4/16/2026
Kristie J. VERIFIED CUSTOMER
Sure
4/16/2026
Bob D. VERIFIED CUSTOMER
I am satisfied
4/16/2026
Robert H. VERIFIED CUSTOMER
Zach did a great job helping us get our van back asap. No complaints.
However the four tires are very dirty! One has a white X on it! Don’t understand why they weren’t cleaned before installing them.
4/15/2026
Christopher F. VERIFIED CUSTOMER
I scheduled a 9:30 AM appointment for an oil change and alignment. I arrived early, was told my vehicle would be ready by noon, and received no follow-up communication. When I returned at 1:00 PM after lunch break, my truck had not yet been seen. I was not contacted until after 3:00 PM. Upon returning home, I discovered that my K&N air filter had been removed and replaced with a Toyota filter without my knowledge or consent. I was told I could retrieve my filter, but given the distance and inconvenience, that is far from an acceptable resolution. Additionally I recently learned that my “service plan” has a limited number of oil changes and though I guess it’s a fault of my own for not reading through the contract at no point had I been informed that I was getting a full synthetic oil this entire time requiring 10,000 mile intervals, yet I continued to bring my truck in every 5,000 miles based on the windshield sticker and the dashboard reminder. Neither of which reflected the correct interval to be used. Now that my service plan has concluded I will be taking my truck to a more convenient location that can service my truck in a timely and transparent manner.
4/14/2026
Keyla T. VERIFIED CUSTOMER
I think I got a good service from Donnie excellent work from Donnie, of many times I have been there no one attended me with the kindness of this guy. Good job I give him 5 stars ????
4/14/2026
Terri P. VERIFIED CUSTOMER
Ya’ll can’t seem to get your appointment scheduling straightened out. I was told that your system of online appointment scheduling wasn’t working properly and your shop staff was overwhelmed. My appointment was made by phone. I arrived 25 minutes early for an 4:00 appt and didn’t leave until after 5:30. Two hours for an oil change and tire rotation is ridiculous. I waited 15 minutes for a service advisor to even come out. When my car was finally ready, no one reviewed anything with me. Just wanted my money. Do better J Allen cause I’m thinking twice about buying another car from you.
4/14/2026
Amy F. VERIFIED CUSTOMER
Jaylen was excellent. He deserves a raise. He went above and beyond to help me. He has excellent customer service.
My maintenance part, Now, my 4 Runner steering wheel shakes when I go over 55mph. Please help.
4/13/2026
Nancy E. VERIFIED CUSTOMER
Everything was great. Donnie was so very helpful, bright and cheerful.
4/13/2026
Mary K. VERIFIED CUSTOMER
Thank you team.
4/13/2026
Melisa D. VERIFIED CUSTOMER
Arianna was very sweet. Great customer service.
4/12/2026
Juanita A. VERIFIED CUSTOMER
I am pleased to date with the work that was done. The experience was different from the lasted time I was at dealership. Reason why I never returned for any services. Ms.R. Monzingo was very helpful in scheduling and had a great personality. Thanks for a stress free experience.
4/12/2026
Anthony S. VERIFIED CUSTOMER
Rose is always AWESOME and takes care of everything. Keeps me up to date on anything my truck needs. She gets 5 stars. ????????????????????
4/12/2026
Latrischia W. VERIFIED CUSTOMER
I ask everytime I drop my car off for the next visit sticker not to be put on my windshield just leave it in the car. The advisor says they will make a note ok cool thanks. I’ve had my car 3 years and everytime i pick it up its on my windshield today specifically it was my tint like are you kidding!!!!Also today I arrive and wait not a big deal. The girl tells me an advisor will be out soon they are going to add wiper fluid and check battery. She does and tells me battery is still good all normal. Then I receive a video of my Camry and Dylan informs Me I need a $230 battery. So I’m not sure how my battery is good then I need one Nothing goes smoothly there ever. If I need a battery ok fine but not two conflicting answers. I can’t stand the sticker on the windshield
4/12/2026
Gayle B. VERIFIED CUSTOMER
ach provided me excellent customer service. He was very knowledgeable and addressed all my concerns. As always, I was very pleased with J Allen’s service.