I asked for the service manager to call me back today and I’ve yet to hear anything from the department! I’m not happy with my oil change there was oil dumped all over the skid plate of my vehicle and then when I left the dealership it blew all over the under side of my truck you would think for the price you would get better service they couldn’t even wipe my skid plate I couldn’t tell if it was coming from the oil filter until I climbed underneath to look! I don’t think i will be back. I probably should’ve went to Walmart I would have gotten better service!
8/23/2025
Cindy B. VERIFIED CUSTOMER
I appreciate the timely service and being updated along the way.
8/23/2025
James S. VERIFIED CUSTOMER
No comment
8/23/2025
Rena B. VERIFIED CUSTOMER
I disliked any experience I’ve had with the service department (not the techs themselves) They are dismissive and rude. So much so that I immediately went to Horne and traded in my 4Runner with 15k miles on it for a brand new Yukon. That’s how bad I never want to step foot in this place again!
8/22/2025
Ken L. VERIFIED CUSTOMER
Could make the process faster (paper trail wise). Service was, otherwise, very good.
8/22/2025
Jeffrey S. VERIFIED CUSTOMER
Good service, fully informed, well treated by Jason.
8/22/2025
Rudolf N. VERIFIED CUSTOMER
Thank you Sarah for your prompt service.
8/22/2025
Linda M. VERIFIED CUSTOMER
Thank you, Raj, you explained everything really well. I appreciate the quality of work from the Hatch Service Team.
8/22/2025
Jose G. VERIFIED CUSTOMER
Efficiency and courtesy
8/22/2025
John D. VERIFIED CUSTOMER
I can’t believe how expensive your oil changes are. I was satisfied with the work as usual but the price caught me off guard. I will explore car oil changes elsewhere next time.
8/22/2025
Curtis J. VERIFIED CUSTOMER
Rajeev did an excellent job meeting all my needs during my service visit.
8/21/2025
Chuck N. VERIFIED CUSTOMER
Thanks for the great service.
8/21/2025
Rosemary W. VERIFIED CUSTOMER
Raj helped me with my service and I was happy.
8/21/2025
Wayne C. VERIFIED CUSTOMER
Was great
8/21/2025
Aldeana H. VERIFIED CUSTOMER
Staff kind and courteous. But 3 1/2 hrs for and oil change is way to long!