Hatch Toyota Auto Repair Service

Excellent customer service

Drop off was easy. Communication during the process was solid. I really enjoyed working with your service staff. Thanks!

Another great service on our Camry. Monti H

I’m from out of town (Yuma) and I have had my vehicle serviced twice and Hatch Toyota”s service department is unquestionably top notch.

Friendly, very helpful with finding us a new tire for our truck and saved us money on it , thank you

The following message I sent to Victor , my salesman , explaining my disappointment…. Terri Gibson Hi there, Victor, I asked about you today ? They said you are still there... Although others did try to help me with the Toyota app problem... I wanted to share with you some of my thoughts I'm not sure you care ? but someone should know this.... And I'm not sure who to tell other than you? Yes, so today was my first service on the truck , 6 months or so? Miles. I somehow felt if I didn't honor the six month Service I would be breaking some type of oath to Toyota.... even though it only has 2900 miles on it so it's not ready for whatever yet... I had mentioned in advance the three or four issues that I had to Eric He said we would address them all when I came in... First of all, I cannot get the Toyota app to really work and until today I couldn't even get into it. I do have the payment plan set up on it and I did get a phone number to call for help today so that's a good thing All they ended up doing today was rotating the tires .... It doesn't have enough miles on it to change the oil It has a recall on it, but they didn't want to do it quite yet - something about doing them as they were produced... --the cable on the tailgate, one side is too long, so the other one holds all the weight... months ago we ordered one to be held until we brought it in for the six month checkup.... They did not have one there ... so they ordered another one so now I have to take it back to have that put on .... The parts man says I can't put seat covers on it or we'll make the heated or cooled seats not work correctly.... So what a waste of time to take it in spend half the day waiting on it only to have the tires rotated? Really ...? ????????????

Jason kept me informed throughout the entire princess. Very professional. Thank you

When I got the car back, I had items that were in my glove box on the floor of my vehicle which I thought was strange unless they needed to get in the glove box as part of the overall inspection. I looked and it appeared that nothing was missing but I thought it was strange.

Raj was exceptional! Very attentive even with a throat issue. Very nice. Fast service.

There is no doubt about it Eric is one of the best service advisors and it's always a pleasure to work with him.

I have trusted Eric with my Tundra since 2016 when I purchased it from your dealership I would never go anywhere else

Very pleasant and knowledgeable

Excellent service and attention to detail. Jordan understood the importance of choices for safe tires for my daughter’s car as we send her back to Alaska for the wet fall and icey winter season !

Sarah, was very friendly and professional. She was a pleasure to work with.

Excellent job dudes ????????

Totally incompetent

Jordan was very nice to us, thanks Buddy!

Quick and efficient

Friendly customer service, and updates thru text messages

Great job again