It was a pleasure to work with Jason. Thank you for your assistance.
8/28/2025
Michael S. VERIFIED CUSTOMER
Quick in. Price was what I was told. Tire look great. Quick check out.
8/28/2025
Janet V. VERIFIED CUSTOMER
No pre-approved conditions; the box was unchecked. Post servicing found out there’s money due as a result of putting in the engine filter. The error is on Hatch Service Department for not paying attention. This error does not impact our overall opinion of Hatch Toyota. What stands out is how this location has higher standards and do their utmost to please the customer. Everyone is very nice, professional, courteous and knowledgeable. Appreciate knowing what recommended filters or parts are needed but don’t appreciate it being assumed to replace anything without approval from the customer. Thank you to the employees at Hatch Toyota! The service department employee(s) are diligent but they need to be able to comprehend the language on the servicing form.
8/27/2025
Samuel Y. VERIFIED CUSTOMER
Was very pleased with the work done & the time frame it took. Satisfied customer as always. Thank you Toyotastaff.
8/27/2025
Gayle B. VERIFIED CUSTOMER
Timing was perfect.
8/27/2025
Anne Dutchnan. VERIFIED CUSTOMER
Car was finished in a decent amount of time. Raaj was very friendlyvand professional. Thank you.
8/27/2025
Sue N. VERIFIED CUSTOMER
Jordan was pleasant and helpful. Took his time to help me!
8/27/2025
Frederick B. VERIFIED CUSTOMER
Hatch Toyota always provides excellent service. And Jason was great to work with.
8/27/2025
James O. VERIFIED CUSTOMER
I want to thank the gentleman that helped me with the service and analysis of my vehicle for his honesty and sincerity. I will be bringing my Highlander back to Hatch Toyota for its next service.
I recently spent some time at the Toyota dealership in Santa Fe NM and I have a suggestion for Hatch Toyota if you don’t mind me saying. In Santa Fe the sales team dressed more like the customer and in Hatch Toyota the sales team dresses upscale above the customer. One guy was wearing loafers without socks. Cmon!
8/27/2025
Gary Y. VERIFIED CUSTOMER
Jason was great. However, my appointment was at 11:30 and I arrived at 11:20. It took 2 hours for my oil change, much longer than I expected as I waited at the dealership. Also the price quoted online was not what I was charged and this is not the first time. Jason was going to correct it , but I had waited long enough as it was and had to go. May need to rethink next time
8/26/2025
Leah A. VERIFIED CUSTOMER
Thank you and I appreciate your help.
8/25/2025
Jodi E. VERIFIED CUSTOMER
I appreciated how quickly our car was done!!
8/25/2025
Philip L. VERIFIED CUSTOMER
good service
8/24/2025
Michael G. VERIFIED CUSTOMER
Great
8/24/2025
Tony P. VERIFIED CUSTOMER
Well done thank you
8/24/2025
Ira S. VERIFIED CUSTOMER
It took well over 2 hours for the service.
8/24/2025
Michelle F. VERIFIED CUSTOMER
Communication can improve. More personality as well.
8/24/2025
Ricardo T. VERIFIED CUSTOMER
Eric did an awesome job. I would not have gotten the work done if it weren’t for him getting me the parts. Thank you very much, Eric.
8/24/2025
La Kay. VERIFIED CUSTOMER
I have not yet received the survey, but here are my thoughts...FANRASTIC! I was greeted warmly, checked in quickly with polite international and he told me what they were going to do and showed me to the waiting room.
The service was comple t Ed in a much shorter time that I expected.
Thanks fir the great service.