Thank you for your service and able to provide service in a professional way.
9/6/2025
Brenda S. VERIFIED CUSTOMER
ERIC is the best, I feel safe with him, I trust him deeply, I just did not like being there for 3 LONG HIURS TODAY
9/6/2025
Shelly A. VERIFIED CUSTOMER
I had a great experience with my recent car service at Hatch Toyota and was especially impressed with Eric’s professionalism and clear communication. He took the time to thoroughly explain what was needed and why, which gave me confidence in the work being done. The dealership continues to show a strong commitment to both excellent service and the local community, which I truly value. Overall, I left feeling well taken care of and highly satisfied with the entire experience.
9/6/2025
Gabriel A. VERIFIED CUSTOMER
Haven’t been here in awhile but these guys always kept me on the road
9/5/2025
Adriane H. VERIFIED CUSTOMER
Awesome guy
Thank you so much
I felt like he really listened to me and was very helpful, answered all my questions
9/5/2025
Nicole V. VERIFIED CUSTOMER
Every time I come there for an oil change or a service it takes a very long time. Always longer than they say it will take. I called yesterday to ask them about the timing before I went there and then I asked them again as I was checking in and was told that it would take an hour to an hour and a half. It took nearly 3 hours And once again put me in a crunch for my appointments.. The manager was nice and comped my service, but it is still very frustrating that this happens every time. I hear it from other people as well. It would just be nice if you were upfront about how long it will take and not schedule so many appointments that obviously the technicians can’t get to. The last two times I was told it was because of the lunch schedule. If the lunch schedule is a problem, then why schedule during that time. Plus my appointment was at 9:45 so I found that to be a lame excuse.
9/4/2025
Nancy P. VERIFIED CUSTOMER
Happy with all aspects of servicing.
9/4/2025
David C. VERIFIED CUSTOMER
After three appointments,problem was not even worked on to my knowledge. Seemed like I was getting a runaround.Still have original problem and have lost any trust that anyone in service dept can see it through.When picking up my vehicle at the end of last visit, was presented with an astronomical quote for simple diagnostics on brake system. Communication during all three appointments was also sub par.
9/4/2025
Charles T. VERIFIED CUSTOMER
Everything was taken care of and with the additional fix of taking a nail out of my tire and fixed!
9/4/2025
Henry A. VERIFIED CUSTOMER
Good Job thanks
9/4/2025
Mckinley T. VERIFIED CUSTOMER
Great customer service and got me answers when I asked.
9/4/2025
Mike R. VERIFIED CUSTOMER
Very professional service. Thank You.
9/4/2025
Patrick R. VERIFIED CUSTOMER
Jason Johnson was awesome. I’ve dealt with other Toyota dealerships in the valley..Jason was top-notch. I definitely will be using you guys again. Thanks for all your hard work.
9/4/2025
Joseph C. VERIFIED CUSTOMER
Even with an appointment it still took 2 hours. Please take the time to call me rather than a text. Other than that it was an oil change. Not an engine replacement that I hear you guys are going to be doing g plenty of.be cause of the re sll
9/4/2025
Lenis L. VERIFIED CUSTOMER
Eric, as usual, continues to provide great customer service. He explains things very well, and goes that extra mile for the whole team!
9/3/2025
Dale F. VERIFIED CUSTOMER
Ask them to test drive to check a problem got it back with the same mileage on it and they said they test drove it what a line of lies that I'm getting from your service department...lies lies all lies...
9/1/2025
Carmela P. VERIFIED CUSTOMER
Heard my concerns and was able to do the very best at resolution