Rajeev was very conscientious and kept me informed of recommended service that my vehicle needed. He also pleasantly facilitated shuttle transportation for me to and from my home while my vehicle was being serviced.
Rajeev was working very hard on a busy day, but handled it competently and efficiently.
8/31/2025
Johnny B. VERIFIED CUSTOMER
You always do a good job. And are very helpful. Thanks
8/31/2025
Brooke M. VERIFIED CUSTOMER
I feel that the service department over books constantly. I think it’s ridiculous to have to wait 3-4 hours for an oil change and tire rotation. I know this time they needed to do an additional job but on average I am there close to 4 hours for this service. I would rather wait until they can do my service in a timely manner than spend half a day waiting for my car. I am planning on buying a new vehicle soon and thinking about getting it from another dealership due to this situation.
8/31/2025
Angharad R. VERIFIED CUSTOMER
Waiting time improved, Eric and Jordan, very attentive, always enjoy the shuttle ride guy!
8/30/2025
Deb M. VERIFIED CUSTOMER
When leaving I noticed something hanging under the car. I should have looked closer and had someone check it. Yesterday I had a friend crawl under the car to discover the plate that covers the oil pan hanging by one loose screw and the other screw still in the opposite hole. He was able to put the plate in place and tighten the two screws. I’m lucky it had stayed until this was done. I was in and out of service in a timely manner but I hope the rest of the service was done correctly.
8/30/2025
Frederick B. VERIFIED CUSTOMER
Jason was very helpful and professional.
8/30/2025
Patricia L. VERIFIED CUSTOMER
Jordan was wonderful. Attentive and mad we were aware of all that was happening with our vehicle. We will highly recommend Hatch because of Jordan. Patricia L
8/30/2025
Jeffrey B. VERIFIED CUSTOMER
Great service
8/30/2025
Mark M. VERIFIED CUSTOMER
Everything was good.
8/30/2025
Mathew B. VERIFIED CUSTOMER
Eric was great , they had a lot on the schedule for the holiday weekend but he was able to get my truck through so I could get back to the valley . Much appreciated, thanks Eric in service
8/29/2025
Thomas P. VERIFIED CUSTOMER
Jason did a great job.i was in and out in less than 90 min
8/29/2025
John R. VERIFIED CUSTOMER
Jason was fantastic. He handled a difficult and complicated problem with aplomb. He took it upon himself to make a decision that might not have been popular with his management but sure worked for the customer, me. I had my new 4 runner serviced at Hatch. I’ve owned 7 Toyotas. Only bought Lexus GX 550 because Japan FU the new Sequoia. I’m from The valley and a long way from my Lexus dealer. Too bad Toy and Lex can’t get their act together. They are in the same in the minds of their customers. Hatch won’t do Lex warranty work??? How does the unsuspecting customer know? Maybe need a kick in the tariff from DJT. Bravo Jason. Tell Akio Toyoda this makes dealer life difficult.
8/29/2025
Mike H. VERIFIED CUSTOMER
Always grest service and very fair prices. Thank you. Mike H
8/29/2025
Steven W. VERIFIED CUSTOMER
Was not given multiple inspection sheet for truck. Only my bill....
8/28/2025
Brandi C. VERIFIED CUSTOMER
Well I was told my vehicle will be ready in an hour..turned out to be 2 hours. I finally got email updates on what my car needed..something that should've been provided at the dealership. Not 35-45 mins after I leave.
8/28/2025
Darlea M. VERIFIED CUSTOMER
Send another person to get my vehicle maintenance. I had text messages sent to my phone to bring it in, we did. We were told the only thing Hatch can do was a tire rotation or check fluids. I had purchased a Tacoma earlier this year and wasn’t not able to utilize Toyota care, which is a high selling point. Very frustrating!
8/28/2025
Mark M. VERIFIED CUSTOMER
The service department at Hatch Toyota is top notch.
8/28/2025
Gail M. VERIFIED CUSTOMER
Rajeev provided excellent service.
Thanks
8/28/2025
John M. VERIFIED CUSTOMER
Great service. Comfortable waiting area. Al service performed as required.
Thanks and keep up,the good work.
8/28/2025
Tracy M. VERIFIED CUSTOMER
I was very pleased with my help and my car service. Everyone was very nice and I didn’t have a long wait, which was a plus.