Hatch Toyota Auto Repair Service

Eric Erskine is always very nice and professional. He answers all my questions and I always feel he cares. I trust him as my service advisor, that means a lot to me.

Was very pleasantly surprised that the service work was finished faster than expected. Thankyou

Jason was very pleasant and helpful through the whole process

I have had my car less than a tank of gas when my engine light came on. I called friday and was told i couldnt be seen till monday at 8am, showed up monday at 8am to realized the guy never actually scheduled me..they put me in anyways, i made it clear i was staying and was still pushed off for over 5hrs marked as a drop off.. i had to ask at that point about my vehicle..then was quoted 20hrs of work and over $900 in costs...ultimately i walked away to another reputable shop who got it done in 20min and way less cost..My brand new 2026 Toyota will not be coming back unless it's a recall or warranty work...

Always the absolute slowest service department I've ever experienced.

Thanks you so much for going the extra mile. You saved the day.

Jordan has very excellent customer service . He made sure I was okay while waiting for my vehicle. Thanks Jordan.

Thank you, you are a helpful person!

Exelent service from jordan.

Thanks

Eric is always very nice and helpful!

It was a good experience. No pressure from salesmen. My son loves his Camry. We love Hatch Toyota. Thank you.

Looking forward for the survey

Always exceptional service.

Excellent customer service

Drop off was easy. Communication during the process was solid. I really enjoyed working with your service staff. Thanks!

Another great service on our Camry. Monti H

I’m from out of town (Yuma) and I have had my vehicle serviced twice and Hatch Toyota”s service department is unquestionably top notch.

Friendly, very helpful with finding us a new tire for our truck and saved us money on it , thank you

The following message I sent to Victor , my salesman , explaining my disappointment…. Terri Gibson Hi there, Victor, I asked about you today ? They said you are still there... Although others did try to help me with the Toyota app problem... I wanted to share with you some of my thoughts I'm not sure you care ? but someone should know this.... And I'm not sure who to tell other than you? Yes, so today was my first service on the truck , 6 months or so? Miles. I somehow felt if I didn't honor the six month Service I would be breaking some type of oath to Toyota.... even though it only has 2900 miles on it so it's not ready for whatever yet... I had mentioned in advance the three or four issues that I had to Eric He said we would address them all when I came in... First of all, I cannot get the Toyota app to really work and until today I couldn't even get into it. I do have the payment plan set up on it and I did get a phone number to call for help today so that's a good thing All they ended up doing today was rotating the tires .... It doesn't have enough miles on it to change the oil It has a recall on it, but they didn't want to do it quite yet - something about doing them as they were produced... --the cable on the tailgate, one side is too long, so the other one holds all the weight... months ago we ordered one to be held until we brought it in for the six month checkup.... They did not have one there ... so they ordered another one so now I have to take it back to have that put on .... The parts man says I can't put seat covers on it or we'll make the heated or cooled seats not work correctly.... So what a waste of time to take it in spend half the day waiting on it only to have the tires rotated? Really ...? ????????????