Car was finished in a decent amount of time. Raaj was very friendlyvand professional. Thank you.
8/27/2025
Sue N. VERIFIED CUSTOMER
Jordan was pleasant and helpful. Took his time to help me!
8/27/2025
Frederick B. VERIFIED CUSTOMER
Hatch Toyota always provides excellent service. And Jason was great to work with.
8/27/2025
James O. VERIFIED CUSTOMER
I want to thank the gentleman that helped me with the service and analysis of my vehicle for his honesty and sincerity. I will be bringing my Highlander back to Hatch Toyota for its next service.
I recently spent some time at the Toyota dealership in Santa Fe NM and I have a suggestion for Hatch Toyota if you don’t mind me saying. In Santa Fe the sales team dressed more like the customer and in Hatch Toyota the sales team dresses upscale above the customer. One guy was wearing loafers without socks. Cmon!
8/27/2025
Gary Y. VERIFIED CUSTOMER
Jason was great. However, my appointment was at 11:30 and I arrived at 11:20. It took 2 hours for my oil change, much longer than I expected as I waited at the dealership. Also the price quoted online was not what I was charged and this is not the first time. Jason was going to correct it , but I had waited long enough as it was and had to go. May need to rethink next time
8/26/2025
Leah A. VERIFIED CUSTOMER
Thank you and I appreciate your help.
8/25/2025
Jodi E. VERIFIED CUSTOMER
I appreciated how quickly our car was done!!
8/25/2025
Philip L. VERIFIED CUSTOMER
good service
8/24/2025
Michael G. VERIFIED CUSTOMER
Great
8/24/2025
Tony P. VERIFIED CUSTOMER
Well done thank you
8/24/2025
Ira S. VERIFIED CUSTOMER
It took well over 2 hours for the service.
8/24/2025
Michelle F. VERIFIED CUSTOMER
Communication can improve. More personality as well.
8/24/2025
Ricardo T. VERIFIED CUSTOMER
Eric did an awesome job. I would not have gotten the work done if it weren’t for him getting me the parts. Thank you very much, Eric.
8/24/2025
La Kay. VERIFIED CUSTOMER
I have not yet received the survey, but here are my thoughts...FANRASTIC! I was greeted warmly, checked in quickly with polite international and he told me what they were going to do and showed me to the waiting room.
The service was comple t Ed in a much shorter time that I expected.
Thanks fir the great service.
8/23/2025
Monti H. VERIFIED CUSTOMER
Great job. We love our Camry.
8/23/2025
Daryl H. VERIFIED CUSTOMER
I asked for the service manager to call me back today and I’ve yet to hear anything from the department! I’m not happy with my oil change there was oil dumped all over the skid plate of my vehicle and then when I left the dealership it blew all over the under side of my truck you would think for the price you would get better service they couldn’t even wipe my skid plate I couldn’t tell if it was coming from the oil filter until I climbed underneath to look! I don’t think i will be back. I probably should’ve went to Walmart I would have gotten better service!
8/23/2025
Cindy B. VERIFIED CUSTOMER
I appreciate the timely service and being updated along the way.
8/23/2025
James S. VERIFIED CUSTOMER
No comment
8/23/2025
Rena B. VERIFIED CUSTOMER
I disliked any experience I’ve had with the service department (not the techs themselves) They are dismissive and rude. So much so that I immediately went to Horne and traded in my 4Runner with 15k miles on it for a brand new Yukon. That’s how bad I never want to step foot in this place again!
8/22/2025
Ken L. VERIFIED CUSTOMER
Could make the process faster (paper trail wise). Service was, otherwise, very good.