Awesome guy
Thank you so much
I felt like he really listened to me and was very helpful, answered all my questions
9/5/2025
Nicole V. VERIFIED CUSTOMER
Every time I come there for an oil change or a service it takes a very long time. Always longer than they say it will take. I called yesterday to ask them about the timing before I went there and then I asked them again as I was checking in and was told that it would take an hour to an hour and a half. It took nearly 3 hours And once again put me in a crunch for my appointments.. The manager was nice and comped my service, but it is still very frustrating that this happens every time. I hear it from other people as well. It would just be nice if you were upfront about how long it will take and not schedule so many appointments that obviously the technicians can’t get to. The last two times I was told it was because of the lunch schedule. If the lunch schedule is a problem, then why schedule during that time. Plus my appointment was at 9:45 so I found that to be a lame excuse.
9/4/2025
Nancy P. VERIFIED CUSTOMER
Happy with all aspects of servicing.
9/4/2025
David C. VERIFIED CUSTOMER
After three appointments,problem was not even worked on to my knowledge. Seemed like I was getting a runaround.Still have original problem and have lost any trust that anyone in service dept can see it through.When picking up my vehicle at the end of last visit, was presented with an astronomical quote for simple diagnostics on brake system. Communication during all three appointments was also sub par.
9/4/2025
Charles T. VERIFIED CUSTOMER
Everything was taken care of and with the additional fix of taking a nail out of my tire and fixed!
9/4/2025
Henry A. VERIFIED CUSTOMER
Good Job thanks
9/4/2025
Mckinley T. VERIFIED CUSTOMER
Great customer service and got me answers when I asked.
9/4/2025
Mike R. VERIFIED CUSTOMER
Very professional service. Thank You.
9/4/2025
Patrick R. VERIFIED CUSTOMER
Jason Johnson was awesome. I’ve dealt with other Toyota dealerships in the valley..Jason was top-notch. I definitely will be using you guys again. Thanks for all your hard work.
9/4/2025
Joseph C. VERIFIED CUSTOMER
Even with an appointment it still took 2 hours. Please take the time to call me rather than a text. Other than that it was an oil change. Not an engine replacement that I hear you guys are going to be doing g plenty of.be cause of the re sll
9/4/2025
Lenis L. VERIFIED CUSTOMER
Eric, as usual, continues to provide great customer service. He explains things very well, and goes that extra mile for the whole team!
9/3/2025
Dale F. VERIFIED CUSTOMER
Ask them to test drive to check a problem got it back with the same mileage on it and they said they test drove it what a line of lies that I'm getting from your service department...lies lies all lies...
9/1/2025
Carmela P. VERIFIED CUSTOMER
Heard my concerns and was able to do the very best at resolution
8/31/2025
Cheryl N. VERIFIED CUSTOMER
Thank you for the great customer service.
8/31/2025
Thomas S. VERIFIED CUSTOMER
Rajeev was very conscientious and kept me informed of recommended service that my vehicle needed. He also pleasantly facilitated shuttle transportation for me to and from my home while my vehicle was being serviced.
Rajeev was working very hard on a busy day, but handled it competently and efficiently.
8/31/2025
Johnny B. VERIFIED CUSTOMER
You always do a good job. And are very helpful. Thanks
8/31/2025
Brooke M. VERIFIED CUSTOMER
I feel that the service department over books constantly. I think it’s ridiculous to have to wait 3-4 hours for an oil change and tire rotation. I know this time they needed to do an additional job but on average I am there close to 4 hours for this service. I would rather wait until they can do my service in a timely manner than spend half a day waiting for my car. I am planning on buying a new vehicle soon and thinking about getting it from another dealership due to this situation.
8/31/2025
Angharad R. VERIFIED CUSTOMER
Waiting time improved, Eric and Jordan, very attentive, always enjoy the shuttle ride guy!
8/30/2025
Deb M. VERIFIED CUSTOMER
When leaving I noticed something hanging under the car. I should have looked closer and had someone check it. Yesterday I had a friend crawl under the car to discover the plate that covers the oil pan hanging by one loose screw and the other screw still in the opposite hole. He was able to put the plate in place and tighten the two screws. I’m lucky it had stayed until this was done. I was in and out of service in a timely manner but I hope the rest of the service was done correctly.