Jordan was wonderful. Attentive and mad we were aware of all that was happening with our vehicle. We will highly recommend Hatch because of Jordan. Patricia L
8/30/2025
Jeffrey B. VERIFIED CUSTOMER
Great service
8/30/2025
Mark M. VERIFIED CUSTOMER
Everything was good.
8/30/2025
Mathew B. VERIFIED CUSTOMER
Eric was great , they had a lot on the schedule for the holiday weekend but he was able to get my truck through so I could get back to the valley . Much appreciated, thanks Eric in service
8/29/2025
Thomas P. VERIFIED CUSTOMER
Jason did a great job.i was in and out in less than 90 min
8/29/2025
John R. VERIFIED CUSTOMER
Jason was fantastic. He handled a difficult and complicated problem with aplomb. He took it upon himself to make a decision that might not have been popular with his management but sure worked for the customer, me. I had my new 4 runner serviced at Hatch. I’ve owned 7 Toyotas. Only bought Lexus GX 550 because Japan FU the new Sequoia. I’m from The valley and a long way from my Lexus dealer. Too bad Toy and Lex can’t get their act together. They are in the same in the minds of their customers. Hatch won’t do Lex warranty work??? How does the unsuspecting customer know? Maybe need a kick in the tariff from DJT. Bravo Jason. Tell Akio Toyoda this makes dealer life difficult.
8/29/2025
Mike H. VERIFIED CUSTOMER
Always grest service and very fair prices. Thank you. Mike H
8/29/2025
Steven W. VERIFIED CUSTOMER
Was not given multiple inspection sheet for truck. Only my bill....
8/28/2025
Brandi C. VERIFIED CUSTOMER
Well I was told my vehicle will be ready in an hour..turned out to be 2 hours. I finally got email updates on what my car needed..something that should've been provided at the dealership. Not 35-45 mins after I leave.
8/28/2025
Darlea M. VERIFIED CUSTOMER
Send another person to get my vehicle maintenance. I had text messages sent to my phone to bring it in, we did. We were told the only thing Hatch can do was a tire rotation or check fluids. I had purchased a Tacoma earlier this year and wasn’t not able to utilize Toyota care, which is a high selling point. Very frustrating!
8/28/2025
Mark M. VERIFIED CUSTOMER
The service department at Hatch Toyota is top notch.
8/28/2025
Gail M. VERIFIED CUSTOMER
Rajeev provided excellent service.
Thanks
8/28/2025
John M. VERIFIED CUSTOMER
Great service. Comfortable waiting area. Al service performed as required.
Thanks and keep up,the good work.
8/28/2025
Tracy M. VERIFIED CUSTOMER
I was very pleased with my help and my car service. Everyone was very nice and I didn’t have a long wait, which was a plus.
8/28/2025
Linda D. VERIFIED CUSTOMER
Kept me informed and why the delay
8/28/2025
Rudolf N. VERIFIED CUSTOMER
It was a pleasure to work with Jason. Thank you for your assistance.
8/28/2025
Michael S. VERIFIED CUSTOMER
Quick in. Price was what I was told. Tire look great. Quick check out.
8/28/2025
Janet V. VERIFIED CUSTOMER
No pre-approved conditions; the box was unchecked. Post servicing found out there’s money due as a result of putting in the engine filter. The error is on Hatch Service Department for not paying attention. This error does not impact our overall opinion of Hatch Toyota. What stands out is how this location has higher standards and do their utmost to please the customer. Everyone is very nice, professional, courteous and knowledgeable. Appreciate knowing what recommended filters or parts are needed but don’t appreciate it being assumed to replace anything without approval from the customer. Thank you to the employees at Hatch Toyota! The service department employee(s) are diligent but they need to be able to comprehend the language on the servicing form.
8/27/2025
Samuel Y. VERIFIED CUSTOMER
Was very pleased with the work done & the time frame it took. Satisfied customer as always. Thank you Toyotastaff.