Austin was excellent and I believe he did as he is expected and trained to do. However, I was told an oil change would be an hour to an hour and a half. I asked to add on an emissions inspection was told it could increase the wait to be up to 2 hours. After 2 hours and 15 minutes, my car was ready but the emissions machine was out of service for the day, so that service wasn’t completed. It would be nice if the estimated time for someone waiting was closer to what is stated. I may have chosen to be dropped off instead of wasting that much time.
12/25/2025
Xiangwei F. VERIFIED CUSTOMER
Alex is passionate, knowledgeable, and reliable. His work is much appreciated.
12/24/2025
Lauren M. VERIFIED CUSTOMER
Very hard to communicate with Austin. He’s not timely and didn’t keep me updated.
12/24/2025
Donna B. VERIFIED CUSTOMER
Austin was very sweet and kind, however, he failed to initiate the text to inform me when my vehicle was finished with the work. I had to call and inquire so that it could be picked up before closing. Also, he did not put my coupon on the invoice, even though I showed it upon initial contact, and I reminded him in the email about what I authorized. Everyone was pleasant, But they did tell me multiple times there were over a 104 clients on this day. It makes me think you all are in such a rush...quantity over quality.
12/23/2025
Nathaniel J. VERIFIED CUSTOMER
I hit no on accident
12/23/2025
Richard J. VERIFIED CUSTOMER
☆☆☆☆☆
12/23/2025
Sherese M. VERIFIED CUSTOMER
Tim was excellent
12/23/2025
Jessica W. VERIFIED CUSTOMER
Acacia is always so friendly and helpful!
12/23/2025
Scott H. VERIFIED CUSTOMER
Acacia was awesome but the gemtleman I spoke too was rude. We confirmed our appointment last week and also received a text confirming it only to spend time to drop off our vehicle and find out Monday morning the parts were still not in. Some had to travel to pick it up again. Quite frustrating honestly
12/23/2025
Hiram G. VERIFIED CUSTOMER
I received the car yesterday. No problem was found. The car died today in front of Southwest terminal departures. Had “PARK malfunction” error. Could not lock the car, turn off car, or change gear. Called roadside assistance. Will be towed to different dealership. Almost missed our Holiday vacation.
12/20/2025
Sherri H. VERIFIED CUSTOMER
Appt 730 am, left at 10 am. I asked to have the trim on my rear passenger door looked at. He said that was additional service, which I understand, but it literally shouldn't have taken more than 5 or 10 mts to figure it out. It needs to be put back on track, i just wanted a quote and possibly fixed. Even that added with the oil change, it should not have taken 2.5 hours. On top of that, I was not updated until I asked the status of my car after about 1.5-2 hrs. I denied the trim being fixed at this point bc I had to get to work but will have it scheduled. When I complained about the time, Tim was pretty rude and walked away. I wasnt even told where my car was located a
12/20/2025
James H. VERIFIED CUSTOMER
Had appointment for "first thing Thursday morning" made on Monday. Did not hear back till Friday morning that they will get to it today. A call on Thursday with an apology would have been nice.
12/20/2025
Tameka H. VERIFIED CUSTOMER
Alex was very professional and helpful.
12/20/2025
Jason M. VERIFIED CUSTOMER
Alex Rogol went above and beyond to help me with great customer service and got the work done on my car in a great timely manner . I appreciate Alex and I will refer anybody to him .
12/20/2025
Brandon R. VERIFIED CUSTOMER
The transmission issue was not fixed. Will have to bring it back.
12/20/2025
Shawn K. VERIFIED CUSTOMER
Very nice, helpful and very polite
12/19/2025
Richard M. VERIFIED CUSTOMER
Tim was great- communicated very well. Your technician , Mr Horstmann, was equally great in explaining all he did in his multipoint inspection video. I appreciated the detail.
12/19/2025
Kathy W. VERIFIED CUSTOMER
Acacia Wolf does an excellent job. It is very obvious she is a hard worker and very efficient!!