Can anyone explain to me why the spark plugs were quoted as $367.24 and the bill shows it as $400.31? That is a 9% increase that I thought someone would have reached out about. Not including the 9.5% sales tax on parts and the additional 2% because I used a credit card.
Also, when I approved the spark plugs I asked why I was told today when the car has 63,346 miles that I was supposed to have them replaced at 42,000. You are the ONLY shop that works on my car. So did you all allow me to possibly ruin something by driving it over 20,000 miles past the plugs expiration?
1/11/2026
Anthony B. VERIFIED CUSTOMER
Very pleased, Tim didn’t only take care of my immediate needs in a timely fashion, but was also very thorough about informing me of possible future needs to keep my care in good & safe shape. I really appreciated that.
1/10/2026
Natalie W. VERIFIED CUSTOMER
Tim was so helpful and quick to respond with all my questions and concerns. I feel very comfortable that my car is being serviced effectively and I’m not being scammed for things I don’t understand. We appreciate the quick service!
1/10/2026
Craig L. VERIFIED CUSTOMER
Had earlier Monday appointment, didn't get the vehicle in until the next day. They had to order parts and I have to return vehicle next week for completion of service.
1/10/2026
Mark E. VERIFIED CUSTOMER
Appreciate you getting me in today despite me missing my appointment yesterday!
1/10/2026
Todd G. VERIFIED CUSTOMER
I had a great experience during my oil change this morning. Alex provided excellent service from start to finish. He was very thorough, explained everything clearly, and kept me informed throughout the entire visit, which I really appreciated. Before I left, he asked if I would like my car washed, which was nice. Only a short time later, my vehicle was ready. The entire process was efficient and moved along quickly without ever feeling rushed. Everything was handled smoothly, and the level of customer care stood out. I left feeling confident in the service that was provided and very pleased with the overall experience.
1/10/2026
James C. VERIFIED CUSTOMER
Service was great and staff was great also
1/10/2026
Sonya M. VERIFIED CUSTOMER
TY Austin!!
1/10/2026
Roberta M. VERIFIED CUSTOMER
Austin over all was very nice and polite and he was very informative about what they were going to be doing to my vehicle.
1/10/2026
Robert C. VERIFIED CUSTOMER
Tim McCarthy always takes care of myself and my daughter when we come in, it’s one reason I come back..
1/9/2026
Lacorsha T. VERIFIED CUSTOMER
The staff was very kind and attentive. My car was very well taken care of; I will continue use you all for my future care service needs! Thank you!
1/9/2026
Joseph B. VERIFIED CUSTOMER
Your service department is horrible. Follow through was poor, a very simple repair took 6 days and this was the second and last time I will deal with your service department.
1/9/2026
Jamie M. VERIFIED CUSTOMER
Alec is awesome!
1/9/2026
Zelma M. VERIFIED CUSTOMER
Tim is so professional, he explains everything in detail on what’s going on with your vehicle, he is really AWESOME , thank you Tim .
1/8/2026
Kenneth T. VERIFIED CUSTOMER
Vehicle was service and a reasonable amount of time I was taken home and when the vehicle was finished with the service of putting the ignition protector on my Hyundai I was picked up and taken to get my car service was Exceptional from start to finish
1/8/2026
Ronald S. VERIFIED CUSTOMER
The service was completed in a professional and timely manner All in all it was a fantastic experience. Five thumbs up.
1/8/2026
Elana F. VERIFIED CUSTOMER
I can’t say enough good things about Tim. He was professional, patient, and genuinely cared about resolving my issue. His effort and follow-through went above and beyond what I expected, and because of him. His attention to detail and willingness to help restored my confidence in this dealership. He singlehandedly earned my future business.
1/8/2026
Jeanne R. VERIFIED CUSTOMER
Service was fabulous! Thank you for washing my vehicle! Wasn't expecting that
J.R.
1/8/2026
Bridget J. VERIFIED CUSTOMER
Thank you. Service is always good.
1/8/2026
Nikki J. VERIFIED CUSTOMER
My car service was excellent, no problems since purchase 2021, last 2 visit i told staff i would wait for car, seems to be unclear at check in. When making appt online there is no option to say i will wait for my car, can only mark car will be dropped off. This causes some mild tension at check in and this is the second time i have had to explain. Also the soft chairs in lobby have strong body odor, that was a first at this visit.