Tim has always gone above and beyond and he remembers that I have a hearing problem. He always speaks so I can hear him. He explains any situation that requires service on my vehicle. Tim is a valuable asset to you dealership.
1/20/2026
Jessica H. VERIFIED CUSTOMER
I had communication that I would drop my car off on Sunday for Monday (today’s) appointment. I did so and filled out a drop off form indicating my appointment and quote. I found a hand written note that said I had a 9:30 am appointment that I did not show up for. The advisor said it was his note and h forgot to make the appointment and this was his was of accounting for that. Also, I only received part of my invoice in my online statement which indicated it was only $200. I understand what my original quote was but I would be more careful in the future. I do think the advisor is very good but I do not agree with this comment and the transfer of accountability. I would also like to take this time to indicate my privacy concerns again. That I allow no one other than myself into my agreements and special arrangements but with transparency as the vehicle is my personal property.
1/20/2026
Rebecca S. VERIFIED CUSTOMER
I got my car less than a year ago. Paid in full for it, so I'm not going to be interested in a trade in any time soon.
1/20/2026
Cheryl L. VERIFIED CUSTOMER
Day prio r my headlight went out. Got on website scheduled appointment for next day-wow! And headlight bulb replaced!!
1/19/2026
Tammy K. VERIFIED CUSTOMER
My husband & I think our service advisor, Austin, and the work preformed on my car, were subprime.
However, I spent an hour in the waiting room, for a ride down to the Enterprise Rental Office (less than a half of a mile away), I finally called a family member to come pick me up and drive me to Enterprise.
I was told the repair should be finished by the end of the day, but they would send me a text when ready. I spent the night with family in St. Louis anticipating to pick up my car and drive back home to Cape Giraradeau, two hours away. No message or phone calls, Monday or Tuesday, although I left both, I drove to the dealership to find out that my car had not been worked on.
The service department had extended the rental car, but did they take into consideration that’s another whole day for me? Six hours from the rental place home, two hours back to the dealership to pick up & then return the rental, then two hours back home.
In 20 years, other than my BMW 750i, my Genesis G80 has been the most comfortable & enjoyable ride that I have owned.
Having a hard time deciding if Genesis is the right choice. I would really hate to get rid of it, but at my older age is it particular to own a Genesis in my area?
1/19/2026
Mary K. VERIFIED CUSTOMER
I was delight when my car was ready in about 1 hour and I had the anti theft ignition improvement finished on my car. Thanks for Austin and everyone at Suntrup.
1/18/2026
Douglas S. VERIFIED CUSTOMER
Service was completed as requested.
1/17/2026
Amber K. VERIFIED CUSTOMER
Chris was very friendly and helpful!
1/17/2026
Katrina O. VERIFIED CUSTOMER
Tim was extremely professional and kind throughout the entire experience. He provided clear, detailed information on how to reach out if I had any questions and explained how to view all incoming orders. He also made sure I knew I could return if I needed anything else addressed. His approach made the entire process stress free. I would absolutely come back. 10/10.
1/17/2026
Albert K. VERIFIED CUSTOMER
Tim is always helpful and explains any work being done to my vehicle. Always friendly.
1/17/2026
Eugenia B. VERIFIED CUSTOMER
Alex and everyone was very helpful and very friendly and very professional.
1/17/2026
Melissa W. VERIFIED CUSTOMER
Alex could make eye contact more.
1/17/2026
Charles B. VERIFIED CUSTOMER
Excellent service department
1/16/2026
Carolyn E. VERIFIED CUSTOMER
Christopher did a great job as my Advisor. He went above and beyond to make sure that everything was as i expected. He’s professional and knowledgeable and I found him trustworthy & honest.
1/16/2026
Geraldine G. VERIFIED CUSTOMER
I like Austin but I never mentioned I had any issues!handy oil & transmission oil changed my neighbor said probably alittle dirt got in give some time IT DIDN'T GO AWAY!came in talked with Austin he said he spoke w manager said "that's normal" No not like that before never!!!! in starting it shimmys&Trun off just totally different never did that Before !!! Sorry I know my Car
Not Happy "DIDNOT DO THAT when I brought in are i WOULD HAVE SAID SO !!! I ASK FOR A WELL EXPERIENCED Person came up alot can happen if NOT done Correctly not Happy.geri goeggel Don't you think I know the difference!!!!!
1/16/2026
Jennifer B. VERIFIED CUSTOMER
Always satisfied with service and technician
1/16/2026
Bryan R. VERIFIED CUSTOMER
I had an appointment for an oil change and it took two hours to be completed. Where I service my other car they complete it in under 30 minutes. Oil change appointments should work like clockwork since you know exactly what you need to do and how long each vehicle takes to get that service done before scheduling the next appointment.
1/16/2026
Kenneth H. VERIFIED CUSTOMER
Tim provides detailed information that helps you understand the problem which allows the mechanic to zero in on the appropriate fix. His friendly manner puts you at ease assuring me that my business is appreciated.
1/16/2026
Terra P. VERIFIED CUSTOMER
Austin was a very professional and courteous representative. It was very refreshing to be greeted with such a nice smile. Your staff is always amazing and I appreciate that in these trying times.
1/16/2026
Florence B. VERIFIED CUSTOMER
Austin always does an amazing job of explaining what is going on with my car, and checking in on my comfort during my wait.