Suntrup Hyundai Auto Repair Service

Austin was super

Awesome service department! Everyone does a great job and are very professional.

Everything went well. Alex kept me in the loop during the whole time. He texted me informing me of the progress and the ordering of the parts to repair the items in the recall. Alex did a fantastic job from the time I arrived to completion. Awesome.

Alex went above and beyond. Was a delight to work with! Thank you!

Nice experience

Tim is a treasure for Ur company, always there when you need him

I brought my car in for an oil change and for bulb changes and now 7 days later, it’s leaking coolant. This makes me skeptical and disappointed about how my car was handled while in your businesses care.

Christopher was very professional and helpful.

Took like 10 days to get authorization from Hyndai Corporation before they could clean my engine because of it failing the oil consumption test. I did not have my car for 3 weeks. December 12th 2025 till January 2nd 2026. Acacia Wolff was so nice and kept me updated. This has nothing to do with service. But I will definitely not recommend a Hyndai to anyone.

The tire that was ordered for my car was sent back so the installation could not be done while I waited. While I appreciate the complimentary car rental, it was an inconvenience to have to come back when I had scheduled an appointment to wait for the tire installation.

Courteous efficient, fast

Very nice and helpful

I always trust the service is warranted and will be done according to specifications

Tim is always so kind and takes his time to explain things that are needed to keep my Hyundai in as tip top shape as possible without breaking all the pockets. My husband and I love our buddy Tim. He is amazing!

I advised that BOTH of my headlights had moisture in them and that I had a license plate light out. You had my car for a week and only replaced one headlight, the other still showing visible moisture intrusion, and did not fix the license plate light.

Good job

I brought my new car to the service department on December 8th following an attempted theft. The agreed-upon repairs included replacing the steering column, ignition switch, and reprogramming new keys. Over the next three weeks, both my insurance company and I repeatedly tried to contact the service department but were unable to reach them on most occasions. After three weeks, I was told the car was ready, so I returned my rental. While on the way to pick it up, I was informed the vehicle could not be released because the service department failed to confirm payment details with the insurance adjuster, leaving me without transportation for the weekend. When I went in person for an update, I discovered the agreed-upon work was not completed as discussed—the ignition switch was re-keyed instead of replaced and reprogrammed. Additionally, the car was returned with interior damage, including a stained headliner and muddy footprints, despite being in near-new condition (3500 miles) Throughout the process, communication was very poor, and I encountered unprofessional behavior from customer service staff when seeking updates. After several attempts throughout the day at calling for an update, I was treated like the problem by Elizabeth and Mary for asking them to find a solution other than leaving messages (I still haven’t heard back from the manager I was told would call me). Eventually Austin called and apologized and offered to get the car detailed. He said he would call back the next day to set this up. That was Monday, and today is Friday.

I received excellent customer service from Chris. He was thorough in reviewing the services and communicated expectations well.

Acacia Wolf was courteous, informed and efficient. Once again, it was a pleasure to have her to be my initial contact with Suntrup.

Great service and quick completion time as always.