Austin did a great job and was understanding and took care of us.
1/23/2026
Melinda G. VERIFIED CUSTOMER
My car died less than 48 hours after picking it up from service
1/23/2026
Melessa T. VERIFIED CUSTOMER
Christopher Eisele'ss knowledge and politeness to me, was a welcome change from my last visit.Two years ago to suntrup. He is one of the new people there and I have a changed opinion of that dealership now. I have recommended him and suntrup on several social media postings. They have my business back.
1/23/2026
Olabisi O. VERIFIED CUSTOMER
Alex is knowledgeable and always ready to give the best service.
1/23/2026
Rebecca R. VERIFIED CUSTOMER
An appointment was made for a trunk latch. Recall I had to make travel arrangements and take off work only to be told that they didn’t have the parts for what I came in for so I have to do it again. Very inconvenient and disappointing.
1/23/2026
David J. VERIFIED CUSTOMER
Perfect!
1/22/2026
Sharyl B. VERIFIED CUSTOMER
Excellent care!
1/22/2026
Mark M. VERIFIED CUSTOMER
Tim and the service desk are great. Always helpful, courteous and professional. The technicians seem to do great work.
But Genesis service as a whole is terrible. Dealers are dropping the brand. Service is getting harder to find. Scheduling service and phone systems are impossible to navigate. Benefits to loyal customers are being pulled and customers aren’t informed. Today my loaner car was supposed to be a rental car but Tim covered this. The loaner program was part of the benefit package when I purchased the vehicle.
The 2 Genesis cars I have owned - GV80 and the GV70 are the best cars I have ever driven. But Genesis service will have me moving my business back to Acura or Audi. It is just maddening every time I need service.
Today I was also charged $199 for diagnostics that I thought was a simple warranty problem. Turns out someone hit my car and dislodged a sensor. I didn’t know I got hit as there was no (to me) visible signs of damage. But since the issue was ‘external’ - I was charged the fee. Quite the surprise.
I will likely shift my loyalty soon to improve a dealer and service experience. As the whole Genesis manufacture / dealer agreements are a mess.
1/22/2026
Taylor K. VERIFIED CUSTOMER
Alex was fantastic to work with!
1/22/2026
Jackie R. VERIFIED CUSTOMER
Tim McCarthy is just the absolute best. I have never had my car touched by anybody but Suntrup Hyundai nor will I ever. And I hope that I will always be able to use Tim McCarthy as well.
1/22/2026
Chuck C. VERIFIED CUSTOMER
Very good experience…
1/22/2026
Joyce Z. VERIFIED CUSTOMER
When car was ready when promised he was very apologetic and made sure I had a ride for the weekend.
1/22/2026
Robin P. VERIFIED CUSTOMER
I was told it would be 1 1/2 hours for me to wait and it was 2 1/2 hours.
1/22/2026
Morgan S. VERIFIED CUSTOMER
I don't want to be followed up with. Never coming here again!
1/21/2026
Beverly K. VERIFIED CUSTOMER
Christopher handled my service request from beginning to end very professionaly and always with a smile. He kept me informed along the way of what was going on with my vehicle, which helped to assure me that all was on track. I was very appreciative of his care. I thank him!
1/21/2026
Morgan H. VERIFIED CUSTOMER
Updates were not provided in a timely manner. We noticed my car was parked in the lot while using my app, so we drove up thinking it was finished after 7 hours & no one answering our calls or texts. When we got there, we were told it would be another day & they had no rental cars for me. We wasted a 40 minute drive just to hear that!
I was then notified the following morning it was finished, but I would still have to bring it back due to needing a part ordered for my recall. Why couldn’t we have been told this the night prior and not wasting gas driving there! I was then informed that I would receive a voucher for a free oil change, but I did not receive that either! We have normally been impressed with your services, but the lack of follow up this time wasn’t the greatest.
1/21/2026
Saad Z. VERIFIED CUSTOMER
Communication was not great. I called several times and left voice messages and no response. I asked several times for quote for tire but never got any response. I wasn’t expecting such service. I won’t ever come back for service again. Thank you!
1/21/2026
Michael T. VERIFIED CUSTOMER
Service Advisor, Alex was great to work with. He took his time to explain everything and walk me through the process even when I know he was busy. He is the type of employee that will continue to have customers returning. Please give him my thanks for helping me.
Michael T
1/20/2026
Stephen F. VERIFIED CUSTOMER
Very satisfied
1/20/2026
Elijah W. VERIFIED CUSTOMER
Team was great and took care of everything very quickly with good communication. Thanks!